Service Desk Coordinator Apprentice KIRBY SECURITY (UK) LTD

The Kirby Group are looking for an enthusiastic office Apprentice with a willingness to learn new skills to join our busy team. This is an office-based position where you will be working alongside our existing team members. If you are looking for a challenge enjoy a busy working environment, then we want to hear from you!

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Closing date: 08 Oct 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday to Friday between 8am -5pm

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    11 Oct 2023

  • Date posted

    10 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The purpose of the role will be to work with The Kirby Group clients, Kirby Support Engineers to maintain service delivery and quality of service as per our contract with a pro-active approach. This includes but is not limited to:

  • First point of contact for client enquiries by email or telephone
  • Prioritising and logging callouts via our back of house system (full training will be provided)
  • Dealing with a team of engineers, subcontractors and sites
  • Scheduling planned and reactive maintenance, callouts and remedial jobs
  • Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact
  • Processing of engineering paperwork and completing KPI spreadsheets
  • Raising purchase orders for materials
  • Processing of supplier/subcontractor invoices on our internal systems
  • Managing the quotations flow following on from engineering visits
  • Updating and maintaining asset registers The role requires the following qualifications and experience
  • Previous experience of working in an office environment would be advantageous but not essential
  • Organised, methodical, great attention to detail and efficient
  • IT Literate using Microsoft Office - Word, Excel and Outlook
  • High level of written communication skills and numeracy
  • Excellent telephone manner
  • Able to pick up new systems easily, adapt to the environment and work well as part of a team and individually
  • Punctual, friendly and confident person
  • Ability to cope with a busy and high pressured environment
  • Results and Customer service focused
  • Flexible and open to change
  • Flexibility to travel when required eg meetings with clients on sites

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Business Administrator Level 3 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace. If required Functional Skills Maths and English will be supported by the tutor. Full training on company specific/internal systems and processes will be provided.

What is the expected career progression after this apprenticeship?

Possible permanent recruitment for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, IT skills, Logical, Organisation skills, Problem solving skills


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

Over 40 years ago, The Kirby Group began providing services to companies throughout North Derbyshire and Yorkshire. The business has developed to offer our clients an integrated solution to their individual needs and requirements throughout the UK.




The Kirby Group

210 White Lane

S12 3GL

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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