Community Hub and Café Apprenticeship COMMUNITY360

Assist in serving customers efficiently with food and drink orders. Assist in preparation of café and counters before, during and at the end of service. Maintain and enhance Community360’s position as a market leader in providing VCS infrastructure support services and assist to further develop the work of the organisation and its projects.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am – 4pm with a 30 minute lunch break

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    27 Oct 2023

  • Date posted

    19 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To assist with serving customers in a polite manner.
  • To assist with preparing, cooking (to order) and serving hot food under the direction of the Café Manager including, but not exclusively: paninis, soup, jacket potatoes, toasties (includes temperature checking of hot food), plus basic preparation and cooking of food including bacon, salad and fruit items involving portioning, defrosting, and packaging (main equipment used is grill/griddle).
  • To assist with ensuring freezers are defrosted on a regular basis.
  • To assist with ensuring all equipment including fridges, microwaves, panini press and hot cabinets are cleaned in accordance with guidelines.
  • To assist with regularly check the temperatures of fridges and freezers ensuring compliance with H&S guidelines.
  • To assist with maintaining a clean and hygienic work area at all times.
  • To assist with ordering food stock in a timely manner, receiving deliveries and storing appropriately. Assist with marking all items with correct pricing if necessary.
  • To assist with maintaining the ordering of general supplies such as cups, lids, jacket potato boxes, napkins etc.
  • To assist with replenishing shelves and stock rotation.
  • To follow cleaning schedules on a daily / weekly / monthly basis.
  • To follow date check schedules on a weekly / monthly basis.
  • To assist with ensuring vending machines are replenished with stock regularly.
  • To maintain food hygiene as necessary.
  • To assist with replenishing and cleaning coffee machines on a daily basis.
  • To clean chairs and tables on a regular basis and put all chairs up on tables at the end of the working day.
  • To assist with maintaining display of books, CDs, puzzles and other items for sale.
  • To assist with ensuring rubbish bags and waste cardboard are available for collection by cleaning staff.
  • To contribute to nurturing friendly relationships with customers to increase loyalty and boost C360’s reputation.
  • To report customer complaints to the Café Manager following C360’s Complaints Policy.
  • To ensure all necessary and regulatory training is maintained including food hygiene & first aid. Undertake other training as required by C360.
  • To assist in handling health and safety issues in the café space under the guidance of the Café Manager. Report incidents and accidents in line with C360’s processes and procedures.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Hospitality Team Member Level 2 apprenticeship standard.
  • All delivered within the workplace via online training and at Colchester Institute Campus.

What is the expected career progression after this apprenticeship?

  • To be able to apply for any appropriate vacancies which may be available at the end of the apprenticeship term.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

Things to consider

Flexibility with working hours. Benefits include: full-time working hours with support to complete your apprenticeship, 28 days holiday including bank holidays, five extra days holiday (pro-rata) after five years’ service, an extra day’s holiday for your birthday (after passing probation), up to three days volunteering per year (after passing probation), development opportunities, full training and a robust induction, Staff Buddy Scheme and Social and Wellbeing programme.

About the employer

Community360 is an independent charity that aims to inspire and enable social action to improve people’s quality of life. We have a strong track record of bringing people together, developing innovative approaches and delivering improved outcomes. The C360 Community Café based in the Primary Care Centre (PCC) is an important service for the PCC staff as well as their patients. C360 are already well known in the hospital running the Home from Hospital and Befriending Service with partners. The café offers a range of hot and cold food including jacket potatoes, panini, sausage rolls and toasties and of course a wide range of confectionery and cakes. If you don’t fancy a bite to eat, you could just settle for a hot drink – there are plenty to choose from including latte, hot chocolate, cappuccino, espresso and more. See our webpage for further information about this service -




Primary Care Centre

Turner Road



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Training provider



Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Oct 2023