Business Administration Apprentice TINDALL ELECTRICAL SOLUTIONS LIMITED

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external. Duties include to provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,675.00

  • Working week

    Monday to Friday 8:30am to 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    06 Jul 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000180427

  • Positions

    1 available

What will the apprentice be doing?

  • To maintain all Customer records and documentation.
  • To maintain online customer records accurately.
  • To help with production and collation of reports for Head of Customer Relations.
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing Level 3 Business Administration Apprenticeship Standard. Work based learning with ad hoc attendance at Hertford Regional College for workshops.

What is the expected career progression after this apprenticeship?

There will be opportunities for progression and a permanent position subject to performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade A*-C (9-4)) Essential
GCSE or equivalent Maths (Grade A*-C (9-4)) Essential

About the employer

Tindall Electrical Solutions is a well-established Electrical Installation Solutions company, continually developing our knowledge and investing in our company to provide our customers with the latest innovation solutions in the electrical sector. Our specialist engineers deliver accredited electrical solutions across both commercial, public and domestic sectors from design to installation. Our success is based on an experienced workforce of long-serving office and site staff, who have been trained and developed by us to deliver the best installation processes for our customers and our company.

Employer

TINDALL ELECTRICAL SOLUTIONS LIMITED

Address

7 THE MEAD BUSINESS CENTRE

MEAD LANE

HERTFORD

SG13 7BJ

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Contact

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

Apprenticeship standard

Business administrator

Level 3 (A level)

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