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Apprentice Sales & Customer Service Advisor ARMORDUCT SYSTEMS LTD
As an Apprentice Sales and Customer Service Advisor at Armorduct, you can expect to work in a friendly and often fast-paced environment. The company values teamwork, professionalism, and a customer-centric approach. You will collaborate closely with other sales and customer service team members and colleagues from different departments.
Closing date: 08 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 9:00am - 5:30pm. 30 minutes lunch.
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
16 Oct 2023
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Date posted
05 Jul 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000180367
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Positions
1 available
What will the apprentice be doing?
As an Apprentice Sales and Customer Service Advisor at Armorduct, you can expect to work in a friendly and often fast-paced environment. The company values teamwork, professionalism, and a customer-centric approach. You will collaborate closely with other sales and customer service team members, as well as colleagues from different departments, to help deliver exceptional service and achieve sales targets.
In summary, as a Sales and Customer Service Advisor, your role will involve engaging with customers, driving sales, providing excellent customer service, and maintaining strong relationships. Your efforts will contribute to the company's success and reputation as a leading manufacturer of cable management systems.
Continuous Learning:
Actively participate in training sessions and development programs to enhance your sales and customer service skills.
Stay updated with industry information, product knowledge, and sales techniques.
Team Collaboration:
Collaborate closely with sales team members, customer service representatives, and other departments to deliver exceptional service to customers.
Contribute to a positive and supportive team environment.
Working Environment:
As an apprentice at Armorduct, you will work in a friendly and often fast-paced environment. You will receive guidance and mentorship from experienced professionals within the sales and customer service departments. Collaboration, professionalism, and a customer-centric approach is valued within the company.
- Position Overview: As an Apprentice Sales and Customer Service Advisor, you will play a vital role in providing exceptional service to customers and supporting the sales team. This apprenticeship offers a valuable opportunity to develop your skills and knowledge in sales, customer service, and the cable management systems industry. Under the guidance of experienced professionals, you will contribute to the growth of the company and gain valuable experience in a dynamic business environment.
- Sales Responsibilities: Interact with customers over the phone, or via email to understand their needs and provide product information.
- Build rapport with customers, actively listen to their requirements, and offer suitable solutions from Armorduct's cable management systems product line.
- Sales Support: Assist the sales team by preparing quotes, and following up on sales inquiries.
- Provide accurate and timely information about product availability, pricing, and technical specifications to customers.
- Relationship Building: Proactively engage with existing and potential customers to develop relationships.
- Maintain regular contact with customers, ensuring their satisfaction and identifying opportunities for upselling or cross-selling.
- Customer Service Responsibilities: Handle customer inquiries, concerns, and complaints promptly and professionally.
- Provide effective resolutions, ensuring high levels of customer satisfaction.
- Product Knowledge: Develop a good understanding of Armorduct's cable management systems, including features, benefits, and technical specifications.
- Use product knowledge to provide accurate advice and support to customers.
- Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery.
- Liaise with internal departments such as logistics and production to coordinate order fulfillment.
- Customer Feedback: Actively gather customer feedback to identify areas for improvement and enhance the customer experience.
- Report feedback to the appropriate departments within the company.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2 Apprenticeship Standard
Training will be provided on an ongoing daily basis and when required. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 2 qualification.
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Full company induction on commencement and CIEH L2 Health & Safety training course (accredited).
Throughout the duration of the apprenticeship, Armorduct will ensure a comprehensive in-house training program and will provide guidance throughout the term of the apprenticeship and beyond.
What is the expected career progression after this apprenticeship?
There are various paths within the sales and customer service department for development, including roles such as Sales Representative, Account Manager, Sales Team Leader/Manager, Customer Service Manager or Business Development Manager.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
ARMORDUCT SYSTEMS LTD
Address
Block 2 Dandy Bank Road
Pensnett Trading Estate
Kingswinford
DY6 7TD
Training
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Contact
Julie Perks
01384 363314
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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