Apprentice Sales & Customer Service Advisor ARMORDUCT SYSTEMS LTD

As an Apprentice Sales and Customer Service Advisor at Armorduct, you can expect to work in a friendly and often fast-paced environment. The company values teamwork, professionalism, and a customer-centric approach. You will collaborate closely with other sales and customer service team members and colleagues from different departments.

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Closing date: 08 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9:00am - 5:30pm. 30 minutes lunch.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    05 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an Apprentice Sales and Customer Service Advisor at Armorduct, you can expect to work in a friendly and often fast-paced environment. The company values teamwork, professionalism, and a customer-centric approach. You will collaborate closely with other sales and customer service team members, as well as colleagues from different departments, to help deliver exceptional service and achieve sales targets.

In summary, as a Sales and Customer Service Advisor, your role will involve engaging with customers, driving sales, providing excellent customer service, and maintaining strong relationships. Your efforts will contribute to the company's success and reputation as a leading manufacturer of cable management systems.

Continuous Learning:

Actively participate in training sessions and development programs to enhance your sales and customer service skills.
Stay updated with industry information, product knowledge, and sales techniques.

Team Collaboration:

Collaborate closely with sales team members, customer service representatives, and other departments to deliver exceptional service to customers.
Contribute to a positive and supportive team environment.

Working Environment:
As an apprentice at Armorduct, you will work in a friendly and often fast-paced environment. You will receive guidance and mentorship from experienced professionals within the sales and customer service departments. Collaboration, professionalism, and a customer-centric approach is valued within the company.

  • Position Overview: As an Apprentice Sales and Customer Service Advisor, you will play a vital role in providing exceptional service to customers and supporting the sales team. This apprenticeship offers a valuable opportunity to develop your skills and knowledge in sales, customer service, and the cable management systems industry. Under the guidance of experienced professionals, you will contribute to the growth of the company and gain valuable experience in a dynamic business environment.
  • Sales Responsibilities: Interact with customers over the phone, or via email to understand their needs and provide product information.
  • Build rapport with customers, actively listen to their requirements, and offer suitable solutions from Armorduct's cable management systems product line.
  • Sales Support:  Assist the sales team by preparing quotes, and following up on sales inquiries.
  • Provide accurate and timely information about product availability, pricing, and technical specifications to customers.
  • Relationship Building: Proactively engage with existing and potential customers to develop relationships.
  • Maintain regular contact with customers, ensuring their satisfaction and identifying opportunities for upselling or cross-selling.
  • Customer Service Responsibilities: Handle customer inquiries, concerns, and complaints promptly and professionally.
  • Provide effective resolutions, ensuring high levels of customer satisfaction.
  • Product Knowledge:  Develop a good understanding of Armorduct's cable management systems, including features, benefits, and technical specifications.
  • Use product knowledge to provide accurate advice and support to customers.
  • Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery.
  • Liaise with internal departments such as logistics and production to coordinate order fulfillment.
  • Customer Feedback: Actively gather customer feedback to identify areas for improvement and enhance the customer experience.
  • Report feedback to the appropriate departments within the company.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard

Training will be provided on an ongoing daily basis and when required. You will not be required to attend Dudley College premises as the course is delivered in the workplace only.  An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 2 qualification.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Full company induction on commencement and CIEH L2 Health & Safety training course (accredited).

Throughout the duration of the apprenticeship, Armorduct will ensure a comprehensive in-house training program and will provide guidance throughout the term of the apprenticeship and beyond.

What is the expected career progression after this apprenticeship?

There are various paths within the sales and customer service department for development, including roles such as Sales Representative, Account Manager, Sales Team Leader/Manager, Customer Service Manager or Business Development Manager.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Willingness to learn


GCSE or equivalent Maths and English (Grade C/4 or above) Essential

Things to consider

Armorduct enjoys a strong industry reputation, offering an apprenticeship that provides exceptional learning opportunities. The company fosters a supportive work environment, encourages career development, and provides valuable exposure to the electrical and construction industry.

About the employer

Armorduct is a leading company specialising in the design and manufacture of high-quality cable management systems. With over two decades of experience, Armorduct has built a strong reputation for delivering reliable and efficient cable management solutions to a diverse range of clients. The company takes pride in its commitment to quality, engineering, and customer satisfaction. Armorduct has ambitious aspirations for the future. The company aims to further solidify its position as a leader in cable management systems by continuously improving its products and services. Armorduct envisions staying at the forefront of advancements, embracing sustainability, and expanding its reach into new markets. By fostering a culture of innovation and collaboration, Armorduct seeks to be a driving force in shaping the future of the industry. As an apprentice, you can expect to receive comprehensive training, collaborate with experienced professionals, and contribute to exciting projects




Block 2 Dandy Bank Road

Pensnett Trading Estate



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Training provider



Julie Perks

01384 363314

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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