Guest Services Apprentice VAN DYK BY WILDES LIMITED

We are searching for a professional, trustworthy Guest Services Apprentice who would enjoy work in an exciting, fast-paced hotel environment. The Guest Services Apprentice will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Various shifts on a rota basis across 7 days, exact working days and hours TBC

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    04 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • To be a point of contact for all hotel guests and to deal with all situations in a polite and courteous manner
  • To check guest in and out of the system quickly and efficiently
  • To answer the phones
  • To ensure public areas are clean and tidy after last guest retires and returned to standard layout
  • To ensure that the hotel has the correct information and requirements for all guests as they check in
  • To be knowledgeable about the local area, attractions, directions and facilities and to supply this information to guests on request
  • To maintain hygiene standards at all times whilst cleaning any areas in your department
  • To maintain personal hygiene standards at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Hospitality Team Member Apprenticeship Level 2. You will have a dedicated industry expert to guide and coach you through components of your programme and you'll experience a range of different learning opportunities.

  • Online learning and face to face training with your Learn Plus Us Apprenticeship tutor.
  • Meetings with your dedicated tutor
  • E-learning
  • Interactive Online Workshops
  • Self-Guided research
  • On-the-job instructions
  • Peer-to-peer mentoring
  • Personal development planning
  • Progress Reviews with tutor and line manager

You will be required to achieve or provide evidence of prior achievement/exemption for Functional Skills at Level 1 (English & maths).

What is the expected career progression after this apprenticeship?

After successful completion of the apprenticeship there will be the opportunity to apply and interview for a permanent role if a position is available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Creative, Patience, Confident, Professionalism


GCSE or equivalent English (Grade 2-9) Desired
GCSE or equivalent Maths (Grade 2-9) Desired

Things to consider

The Guest Services team are fast-paced and the forefront of the business, this role will see that you are continuously dealing with all customers at they enter into the hotel.

About the employer

Van Dyk by Wildes is an idyllic country escape, steeped in history yet reborn through refurbishment. Whether it’s business or pleasure, Van Dyk by Wildes holds indulgence at its core, offering 69 stunning bedrooms and suites, a Spa featuring coveted Temple Spa products and treatments, extensive award-winning dining and an all year round weddings and events calendar. This isn’t just a hotel, this is a habit.







S43 4TD

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Training provider



Dmytrij Lymar

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Before you apply

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