We are looking for an apprentice prescription clerk to join our clinical team. You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential, delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines and maintaining accurate patient records promptly and quickly, entering data in accordance with reporting requirements.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 9am to 6pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    04 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Work with our GPs to provide a responsive repeat prescription service delegated to the prescription team as appropriate
  • Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines
  • Delivering an efficient prescription service and ensuring service targets are met and errors are minimised
  • Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes
  • Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
  • Expedite urgent prescriptions to help ensure a safe and responsive service for our patients
  • Respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or the medicines management team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications
  • Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians
  • Ensure you are keeping patient information updated and that patient information is secure /kept confidential at all times
  • Maintain accurate patient records promptly and quickly, entering data in accordance with reporting requirements
  • Keep up to date with the practice’s formulary and the national restricted drugs list
  • Bring any queries to the attention of the relevant doctor, to include under and over usage
  • Using the correct formulary when ordering nursing supplies (appliance contractor)
  • On the doctors’ instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time
  • Liaise with external pharmacy services and patients as necessary to resolve queries
  • Check emails regularly and deal with them appropriately
  • Create ‘tasks’ and assist clinicians in managing document workflow relating to prescriptions
  • Escalate any problems to your line manager or practice manager that you need support with
  • Provide cover for members of the prescription team during periods of sickness and annual leave
  • When required, support GPs by assisting with document workflow within the practice
  • Undertake training as requested to support safe and effective services for the practice
  • Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager


What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Standard
  • Full training will be provided by the employer with the support of the training provider
  • You will also be given off the job training hours by your employer
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

What is the expected career progression after this apprenticeship?

  • On successful completion of the Level 2 Apprenticeship, we will welcome and encourage you to apply for available roles within our organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade 4 or above) Desired

About the employer

Steyning Medical Practice is located in the heart of the South Downs, in the village of Steyning. We currently have just over 12,000 registered patients from the area to whom we provide primary healthcare needs. The present practice was opened at its current location 1973, being a continuation of individual practices within the Steyning & Upper Beeding areas. The Medical Practice expanded in 1974 and again in 1980 and 1991, before the current, purpose-built Health Centre was opened in 2008. The practice purchased a branch surgery in Dawn Close, Upper Beeding in 1985, greatly improving the facilities and healthcare provision for residents of Upper Beeding.






BN44 3RJ

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Training provider



Lilly Oliver-Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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