Administration and Customer Service Apprentice NU-SWIFT INTERNATIONAL LIMITED

This is an exciting opportunity to work for an expanding organisation. You will undertake varied administrative and customer service duties such as, typing, correspondence by e-mail, plus much more. You will be working with a hardworking and friendly team.

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Closing date: 26 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday times TBA

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    06 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

  • General administrative duties including typing, correspondence by e-mail
  • Liaise with field staff
  • To undertake filing, record keeping, photocopying and distribution of relevant documents
  • Post and mailing duties
  • Scanning of documentation onto the Doc View platform
  • Maintain health & safety standards
  • Work co-operatively with other teams and partners to deliver services effectively
  • Help out in times of need to ensure quality of service is met
  • To deal courteously and efficiently with all visitors
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word, Excel, and PowerPoint
  • To deal courteously and efficiently with all visitors
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for co-ordinating the post
  • Providing refreshments for visitors when required
  • Inputting data onto internal systems with a high level of accuracy
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

  • Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.

The standard covers the following:


  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge


  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Attention to detail


  • Developing self
  • Being open to feedback
  • Team working
  • Equality - treating all customers as individuals
  • Presentation - dress code, professional language
  • “Right first time”

You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.

You will complete an End Point Assessment; this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

You are given time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship.

The study day is a Wednesday at Kirklees College in Huddersfield.

What is the expected career progression after this apprenticeship?

A full-time position, subject to satisfactory employment and achievement of apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Excellent attendance


GCSE or equivalent Maths and English (Grade 4/C or above) Essential
BTEC or equivalent ICT (Grade Pass, Merit or Distinction) Desired

Things to consider

There are good transport links by bus. Please check cost and time it will take to travel. Following applying for this vacancy the first stage, after your initial application, will involve a meeting with Nichola Barnes . If you do not attend this arranged meeting your application will not progress any further. For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: Mobile Number: 07788390025 Apprenticeship Team:

About the employer

NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.




Premier House 2 Jubilee Way


West Yorkshire


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Training provider



Nichola Barnes


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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