Customer Service Apprentice Parklands Toyota

Parklands Toyota are currently looking for a Customer Service Practitioner Apprentice to join their Helston team. You will act as the first point of contact to provide customer support in areas such as phone and email enquiries as well as face to face customer service.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Pay will be reviewed and updated depending on progress made by candidate. Staff bonus scheme once good progress in the role has been made.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 08.30 – 17.30

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    14 Oct 2023

  • Date posted

    29 Jun 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000178676

  • Positions

    1 available

What will the apprentice be doing?

You will have a range of duties including:

  • Dealing with customers
  • Using the computer
  • Phone and electronic communications
  • Understanding Toyota vehicles
  • Reviewing information from technicians

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards a Level 2 Customer Service Practitioner Apprenticeship standard. 

You will receive on and off the job training and support from an assessor and an apprenticeship advisor.

You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.

What is the expected career progression after this apprenticeship?

There is the potential for the successful applicant to become a full-time permanent member of the aftersales team. There may be the opportunity to branch into other areas of the business. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Number skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent maths (Grade 3/D) Essential

Things to consider

Customer service skills and motor vehicle understanding would be advantageous.

About the employer

In 2004 we opened our Helston site to look after South Cornwall, where we continue to look after all our customers, both old and new. Parklands Toyota offer the full range of new Toyota vehicles and also have a wide range of quality used vehicles in stock. We offer an extended range of facilities and as an officially approved Toyota site, we are authorised to carry out Toyota servicing and repairs. Our manufacturer-trained workshop and body shop technicians use the latest diagnostic and repair equipment. In 2013 our Helston body shop won the Toyota paint technician championship for the UK, demonstrating our quest for customer satisfaction and quality.

Employer

Parklands Toyota

Address

Turnpike Garage

Clodgey Lane

Helston

TR13 8PJ

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Training

Training provider

CORNWALL COLLEGE

Contact

Liz

01209 617826

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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