Apprentice Customer Services Executive MAYFIELD PRESS (OXFORD) LTD

We have an enviable reputation as one of Oxfordshire's finest print companies and are looking for an Apprentice Customer Services Executive to join our team. You will be trained to provide customers with exceptional levels of service, fast, accurate pricing and regular communication concerning job progression.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

    Starting annual salary of £16,000. Salary will increase incrementally, subject to successful progression in apprenticeship programme.

  • Working week

    Monday - Friday - 8 hour shifts. Specific working hours to be agreed upon appointment.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    26 Jun 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000177379

  • Positions

    1 available

What will the apprentice be doing?

The Customer Service Executive will provide a warm welcome along with regular, reliable communication that encourages customers to see Mayfield Press as an extension of their company.

As a member of the Customer Service team, under the guidance of the Head of Client Services, you’ll be working closely with the sales team and the various production departments. This offers a fantastic opportunity to be part of a modern, industry leading, multifaceted business.

Key responsibilities:

  • Learn to manage client orders including associated admin tasks, communications with client, ensuring the quality procedures are followed throughout the production cycle, delivery of product on time to specification within budget
  • Establish and maintain relationships with clients, applying a commercial and value-added approach to client briefings, and ensure meaningful and timely communication
  • Deliver against client KPIs and other targets to meet contractual obligations
  • Identify potential new areas of business from existing clients and report these to the sales team and Head of Client Services
  • Support preparation of client development plans

Skills required:

  • Ability to take client briefs and change requests via email, phone and in-person to manage client projects from brief through to production
  • An open, positive and engaging communication style
  • Ability to manage client expectations around timescales and deliverables
  • Understanding of contract requirements: commercial pricing structure, SLAs and measurement
  • Ability to work collaboratively as part of a team, and ability to work independently
  • Proactive approach - always willing to learn and working to improve processes to ensure efficiency for the business
  • Basic Office 365 experience (Outlook, Word, Excel)

What training will the apprentice take and what qualification will the apprentice get at the end?

Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist Standard.

The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours.

Throughout your time as an apprentice, you will be supported by both Mayfield Press and BPIF Training. You will be assigned a training coordinator to ensure that you have the best training available. Training requirements will be discussed at the point of employment to suit your individual needs and business needs.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship programme a full-time position may be available, subject to business need. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C or equivalent) Desired
GCSE or equivalent Maths (Grade 4/C or equivalent) Desired

About the employer

We are Mayfield Press, and we have been perfecting our skills for more than 25 years, becoming Oxford’s market-leading printer. With more than 100 experienced staff on our team, and a factory operating 24 hours a day, we have the knowledge and the capabilities to get the job done! Mayfield brings together the latest in print innovation and our highly skilled staff to offer the most all-encompassing customer service experience possible. We are always striving to enhance and expand the services we offer our clients.

Employer

MAYFIELD PRESS (OXFORD) LTD

Address

UNIT 4

ASHVILLE WAY

COWLEY

OX4 6TU

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Training

Training provider

BPIF TRAINING LIMITED

Contact

Lucy Kirkbride

lucy.kirkbride@bpif.org.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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