Apprentice Client Relation Advisor SECOM PLC
Secom PLC in Leeds are looking to recruit an apprentice client relation advisor. The successful candidate will work towards their Level 2 qualification in customer service. The role includes answering incoming customer calls promptly and efficiently, responding to and taking necessary actions on customer emails ensuring timely and effective communication and updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Dec 2023
Apprenticeship summary
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Annual wage
£16,000.00
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Working week
Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
24 Dec 2023
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Date posted
23 Jun 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000176861
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Positions
3 available
What will the apprentice be doing?
As a customer service apprentice/client relations advisor apprentice your training will include:
• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform
• Ensure the achievement of daily targets by effectively managing and prioritising tasks
• Plan and organise the diary to meet both company and client expectations
• Collaborate with regional management, national accounts and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information
• Efficiently handle and resolve reactive requests within specified timescales
• Communicate daily handovers to management and fulfil any additional reporting requirements
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 intermediate apprenticeship in Customer Service Practitioner.
- Work based learning
- Functional Skills maths and English
What is the expected career progression after this apprenticeship?
- Progression into full time employment
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
SECOM PLC
Address
Unit G, Millshaw Business Living
Global Avenue
Leeds
LS11 8PR
Training
Training provider
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Dec 2023