Apprentice Client Relation Advisor SECOM PLC

Secom PLC in Leeds are looking to recruit an apprentice client relation advisor. The successful candidate will work towards their Level 2 qualification in customer service. The role includes answering incoming customer calls promptly and efficiently, responding to and taking necessary actions on customer emails ensuring timely and effective communication and updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    24 Dec 2023

  • Date posted

    23 Jun 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000176861

  • Positions

    3 available

What will the apprentice be doing?

As a customer service apprentice/client relations advisor apprentice your training will include:

• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform
• Ensure the achievement of daily targets by effectively managing and prioritising tasks
• Plan and organise the diary to meet both company and client expectations
• Collaborate with regional management, national accounts and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information
• Efficiently handle and resolve reactive requests within specified timescales
• Communicate daily handovers to management and fulfil any additional reporting requirements
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 intermediate apprenticeship in Customer Service Practitioner. 
  • Work based learning
  • Functional Skills maths and English

What is the expected career progression after this apprenticeship?

  • Progression into full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Administrative skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4-9) Desired

About the employer

Here at SECOM, we are a market-leading provider of bespoke security and fire solutions. Our innovative range of products, services and solutions enables us to create tailored security systems to protect your home or business as well as fire and life safety solutions. We are heavily involved in major projects that use integrated system and we are trusted by many well-known high street brands.

Employer

SECOM PLC

Address

Unit G, Millshaw Business Living

Global Avenue

Leeds

LS11 8PR

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2023