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IT Support and Telecoms Apprentice THE IT SKILLS MANAGEMENT COMPANY LIMITED
As an IT and Telecoms support engineer, you will an integral part of the IT support function. The role is varied and involves direct customer support and installation activities. You will operate both remotely and onsite with customers offering excellent support for our varied customer base. Duties will include; • Learning how to handle telephone support calls as well as incoming helpdesk emails. • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales. • Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 21 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
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Working week
8.30am-5.30pm Monday-Friday
Total hours per week: 40
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Expected duration
17 Months
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Possible start date
28 Oct 2023
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Date posted
22 Jun 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000176368
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Positions
1 available
What will the apprentice be doing?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT and Telecoms Apprentice.
This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
For the job role we are looking to recruit an IT and Telecoms Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT and Telecoms Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team.
• Learning how to provide technical support.
• Assisting in customer projects and support activities as skills allow.
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
• Updating company systems.
• Commissioning broadband circuits at customers’ premises including: Direct fibre circuits, FTTP/FTTC and ADSL and router deployment and configuration, Fault diagnosis and rectification.
• Deployment and commissioning KSM’s hosted telephone system. Installing/Configuring L2 managed network switches including:
Voice VLAN, LLDP and QoS. Training Provided The Level 3 Information Communications Technician apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
• Computer Fundamentals & Security – Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. • Introduction to Networking & Cloud Services – An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
• Communication in Support – Support in IT requires good communication skills. Develop your communications skills by exploring the best practices of support. Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Information communications technician Level 3.
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
- Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
- Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
- Communication in Support Support in IT requires good communications skills.
Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
KSM have a history of employing apprentices in full-time roles once they have successfully completed the apprenticeship programme.
They are a Telecommunications and IT Company that has grown year on year, with ambitious plans for growth in the future.
The successful candidate has the opportunity to be part of that journey and really take the position forward and make it their own.Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
Things to consider
About the employer
Employer
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Address
The Old Surgery
19 Mengham Lane
PO11 9JT
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 21 Oct 2023