My Ruby provides a personalised telephone reception, virtual PA and diary management service for offices and clinics across the UK. You will learn all aspects of being a personal assistant. The role will include the following activities: providing outsourced telephone reception services to small and medium sized businesses across the UK, provide customer services to key clients etrc.,

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday. 8.30am-5.30pm (with 1 hour for lunch)

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    21 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To our clients MyRuby is an extension of their business – someone they can trust to handle their calls when they are either unavailable or unable to take the call.

An Apprentice at MyRuby has the opportunity to learn and
experience all aspects of our business.

The role will include the following activities:

Providing outsourced telephone reception services to small and medium sized businesses across the UK.

 Provide customer services to key clients

Active call management - handling queries, requests for information, diary management.

Promptly and efficiently taking and relaying messages to clients, by telephone, email, SMS.

Ensuring accurate records are maintained of calls and messages to
assist client billing.

Creating a detailed client record on our CMIS to accurately record key company and contact details and their call handling requirements.

Updating and maintaining this information on a regular basis.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve your Level 2 Customer Service Practitioner Apprenticeship Standard.

There will be workshops to attend via Zoom.

You will have a mentor who will work with you on a one to one basis.

On-site training will be given to support specifics of the role.

What is the expected career progression after this apprenticeship?

There will be ongoing professional development and the opportunity to take on more responsibility.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

This is an office based role where you will be sat at a desk for the majority of your day.

About the employer

MyRuby provides a live telephone receptionist service, just as if we were based in your office. As a highly trained and motivated team, we try to deliver the perfect combination of warmth and professionalism for our clients. From our lovely offices in Colchester we’ll ensure that your callers get a great impression of your business. Whether you are looking for the simplest level of service or the most complex, Ruby has the technology and the skills to deliver.








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Training provider



Andrea Gregory

07764 969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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