Administrator Apprentice Manor House Nursing Home

Manor House Nursing Home are looking to hire an administrator apprentice to to provide a friendly, professional and efficient reception service for enquirers, residents, staff and visitors to the Home. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 2 qualification.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage

    £8,236.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Your working week will consist of 30 hours shift work from Monday to Sunday. You may be offered further hours (up to a total maximum of 40 hours per week) dependent on business needs. You will receive 2 days off per week. Exact shifts tbc.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    20 Jun 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000175716

  • Positions

    1 available

What will the apprentice be doing?

  • To ensure a tidy, safe and welcoming environment in the home reception/ lounge area. Including emptying waste bins.
  • Booking appointments for visitors
  • Scanning and archiving documents
  • Ensure all staff are PCR tested weekly and maintain accurate data
  • Ensure all admissions and discharges are accurately recorded
  • To meet and greet visitors, ensuring that signing in procedures are adhered to, including any relevant covid testing measures and inform relevant person(s) of their arrival.
  • To ensure refreshments are supplied at all meetings, cups are washed and put away appropriately in reception cupboard.
  • To answer all incoming telephone calls, passing on promptly to relevant personnel.
  • To answer doorbell to all visitors to the home.
  • Keep a record of all meetings in the office diary and ensure meeting room is booked appropriately.
  • To book training room for all training events. Ensuring the key is kept in reception at all times.
  • To ensure all training correspondence are sent to staff a month before the training is due.  Including posters across site, ensuring all training delegates have signed in and the data is passed to HR admin.
  • To take clear, accurate messages and ensure these are passed on promptly to relevant personnel.
  • To log and distribute all incoming and outgoing mail on a daily basis
  • To take receipt of deliveries and distribute accordingly.
  • To undertake administrative tasks and general typing and editing of documents as directed by the Registered Manager
  • To support HR Administrator as requested. 
  • To keep a stock check of staff and agency uniforms.
  • To ensure all stationery orders are processed to Finance Manager.
  • To ensure flowers and cards are purchased for all residents arriving or leaving the home.
  • Update nominal role including occupancy list. Update office board and ensure admin staff have a copy.
  • To ensure all staff receive a birthday card and gift on their birthday.
  • To maintain strict confidentiality at all times.
  • To ensure personal compliance with company policies and procedures.

This job description is not exhaustive or restrictive. The postholder may be required to undertake other duties appropriate to their grade and any reasonable request made by the Finance Manager or Registered Manager. The job description is subject to periodic reviews.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
  • You will spend four days a week in the workplace and one day a week at Stafford College.

What is the expected career progression after this apprenticeship?

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position wherever possible upon completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Creative, Initiative

Qualifications

GCSE or equivalent maths and English (Grade 3/D) Essential

About the employer

At the Manor House Nursing home, every person who comes to live with us is given a tailored care plan. Everybody has their own set of needs which is why we deliver a totally person-centered user led service to ensure the happiness and dignity of each individual is always the priority. We provide nursing care for adults with varying mental and physical health needs and for those living with dementia.

Employer

Manor House Nursing Home

Address

BURTON MANOR NURSING HOME

BURTON MANOR ROAD

HYDE LEA

ST18 9AT

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Training

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Contact

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

0175 275660

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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