Patient Liaison Apprentice CHAPEL STREET SURGERY
We are looking for 3 enthusiastic team members to work in our busy surgery. The rights candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Duties include answering calls, booking appointments and handing out results.
Closing date: 31 May 2024
Apprenticeship summary
-
Annual wage
£9,984.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
-
Working week
Monday - Friday: Candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Shifts TBC.
Total hours per week: 30
-
Expected duration
13 Months
-
Possible start date
01 Jun 2024
-
Date posted
19 Jun 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000175071
-
Positions
3 available
What you will do in your working day
The position requires:
- Answering calls
- Booking appointments
- Handing out results
- Requesting blood tests
- Navigating the patient to the correct path
- Dealing with queries, scanning and matching clinical letters, answering emails.
It is important to have some IT skills and most of the job is done on the computer.
Ideally the candidate will be a driver, with the option to occasionally work from the other two locations, East Tilbury and Witham
The training you will be getting
You will achieve your Customer Service Practitioner Level 2 Apprenticeship Standard.
There are workshops that you need to attend via Zoom.
You will have a mentor for one to one tuition.
On-site training will be given to support specifics of the role.
What to expect at the end of your apprenticeship
There will be opportunities for further development and progression.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Desired
Things to consider
About the employer
Employer
CHAPEL STREET SURGERY
https://www.chapelstreetsurgery.co.uk/index.aspx
Address
93 CHAPEL STREET
BILLERICAY
CM12 9LR
Training
Training provider
THELIGHTBULB LTD
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Andrea Gregory
07764 969337
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.