We are looking for 3 enthusiastic team members to work in our busy surgery. The rights candidates must be able to work both early shifts (starting from 7am) and afternoon shifts (finishing at 6.30 pm). Duties include answering calls, booking appointments and handing out results.
Closing date: 31 Oct 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 30
Possible start date
01 Nov 2023
19 Jun 2023
Level 2 (GCSE)
What will the apprentice be doing?
The position requires:
- Answering calls
- Booking appointments
- Handing out results
- Requesting blood tests
- Navigating the patient to the correct path
- Dealing with queries, scanning and matching clinical letters, answering emails.
It is important to have some IT skills and most of the job is done on the computer.
Ideally the candidate will be a driver, with the option to occasionally work from the other two locations, East Tilbury and Witham
What training will the apprentice take and what qualification will the apprentice get at the end?
You will achieve your Customer Service Practitioner Level 2 Apprenticeship Standard.
There are workshops that you need to attend via Zoom.
You will have a mentor for one to one tuition.
On-site training will be given to support specifics of the role.
What is the expected career progression after this apprenticeship?
There will be opportunities for further development and progression.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Desired
Things to consider
About the employer
Customer service practitioner
Level 2 (GCSE)
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