Apprentice Information Communications Technician IPSWICH COMPUTER SERVICES LTD

The role is within the support team alongside current senior engineers. We have 8 engineers covering over 150 customers and you have the opportunity to get involved with an array of jobs from desktop features to enterprise servers. You will get first-hand experience in cloud technologies, cyber security and project planning and installations.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am - 5.00pm with 1/2 hour lunch (unpaid)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    15 Jun 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000174087

  • Positions

    1 available

What will the apprentice be doing?

  • To provide 1st Line support via telephone and remote software to customers
  • Diagnosing and resolving where possible or escalating accordingly
  • Updating company systems, opening/closing and following up on events/jobs
  • Managing Customer IT documentation
  • To proactively be aware of security and compliance and raising issues where appropriate
  • To undertake any other related duties consistent with the post as directed by management

Although these are not exhaustive day-to-day tasks, each day is different and you will be working in a support department alongside all levels of support engineer.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will complete the Information Communications Technician Level 3 qualification. 
  • Functional Skills Level 2 for Maths and English are also available to take alongside the apprenticeship

What is the expected career progression after this apprenticeship?

  • We would be looking to keep the apprentices on as full-time engineers should they complete the program
  • On completion, a job offer would be made with a review of pay and responsibilities along with future path within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Presentation skills, Team working, Microsoft Office, Telephone skills, Smart Appearance, Punctual, Time management

Qualifications

GCSE or equivalent English (Grade Level 2/C/4) Desired
GCSE or equivalent Maths (Grade Level 2/C/4) Desired

Things to consider

• Occasionally accompanying Senior engineers on site visits to customers • Opportunity to experience areas outside of the apprenticeship within IT • Predominantly office based • Open plan office • No local amenities for lunch if you have no transport

About the employer

We are a medium sized IT support company with over 25 years’ experience support local small to medium businesses. We have 8 engineers and an admin team supporting over 150 companies, mostly local although we have some national customers. We are based outside of Ipswich in a rural setting with relatively easy access from the main routes.

Employer

IPSWICH COMPUTER SERVICES LTD

Address

1 HILL FARM BARNS

ASHBOCKING ROAD

HENLEY

IP6 0SA

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Training

Training provider

W S TRAINING LTD.

Contact

The Apprenticeship Team

apprenticeships@wstraining.co.uk

01284 788005

Apprenticeship standard

Information communications technician

Level 3 (A level)

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