Customer Service Apprentice THE HEADSTOCKS TEAROOM AND TAKEAWAY LTD
The Headstocks are looking to grow their existing team with an apprentice who focuses on the needs of their customers by making them feel happy and welcome for the duration of their visit. Taking orders, serving, helping to maintain hygiene and cleanliness. Ensuring each customer has the experience you would want when visiting.
Closing date: 02 Oct 2023
Apprenticeship summary
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Annual wage
£8,236.80
you do get fed during lunch.
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Working week
9:00 -3:30 Tuesday, Weds, Thursday, Friday varied shift patterns during peak times, Possible weekend work if required during busy periods. 6 hours off the job training given weekly which is paid.
Total hours per week: 30
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Expected duration
12 Months
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Possible start date
09 Oct 2023
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Date posted
12 Jun 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000172426
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Positions
1 available
What will the apprentice be doing?
- Customer service enquiries.
- Being the face of the Cafe and ensuring a customer focused service is at the forefront of the business.
- Serving and taking orders.
- Cleaning.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What is the expected career progression after this apprenticeship?
To become a permanent and valuable member of the existing team.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired
About the employer
Employer
THE HEADSTOCKS TEAROOM AND TAKEAWAY LTD
Address
8 CHURCH LANE
BRINSLEY
NOTTINGHAM
NG16 5AB
Training
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Contact
Leah Docherty
01623 900718
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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