Customer Service Apprentice THE HEADSTOCKS TEAROOM AND TAKEAWAY LTD

The Headstocks are looking to grow their existing team with an apprentice who focuses on the needs of their customers by making them feel happy and welcome for the duration of their visit. Taking orders, serving, helping to maintain hygiene and cleanliness. Ensuring each customer has the experience you would want when visiting.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £8,236.80

    you do get fed during lunch.

  • Working week

    9:00 -3:30 Tuesday, Weds, Thursday, Friday varied shift patterns during peak times, Possible weekend work if required during busy periods. 6 hours off the job training given weekly which is paid.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    12 Jun 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000172426

  • Positions

    1 available

What will the apprentice be doing?

  • Customer service enquiries.
  • Being the face of the Cafe and ensuring a customer focused service is at the forefront of the business.
  • Serving and taking orders.
  • Cleaning.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

To become a permanent and valuable member of the existing team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Clean and tidy appearance

Qualifications

GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

About the employer

The Headstocks Cafe is a small family run business who are looking to add a passionate, customer focused apprentice to their team. They pride themselves on the quality of food drinks and service to ensure their customers leave happy and wanting to return time and again.

Employer

THE HEADSTOCKS TEAROOM AND TAKEAWAY LTD

Address

8 CHURCH LANE

BRINSLEY

NOTTINGHAM

NG16 5AB

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leah Docherty

Leah.Docherty@wnc.ac.uk

01623 900718

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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