Administration Apprentice Heath Lane Medical Centre

Providing customer service and services for businesses and other organisations including face-to-face and telephone communication, and digital and written contact.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - Exact shift patterns to be confirmed

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    06 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Understand who customers are.
  • Understand the difference between internal and external customers.
  • Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
  • Understand the purpose of the business and what ‘brand promise' means.
  • Understand your organisation’s core values and how they link to the service culture.
  • Understand the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation.
  • Understand how establishing the facts enable you to create a customer focused experience and appropriate response.
  • Understand how to build trust with a customer and why this is important.
  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will follow a Level 2 Apprenticeship programme and study towards a full Standard in Customer Service Practitioner.

This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A*-D (9-3) or equivalent in English and maths, they will be required to complete a Level 1/2 Functional Skills qualification in the relevant subject.

What is the expected career progression after this apprenticeship?

The right candidate may, upon completion, secure a full-time role in Business Administration and eventually Purchasing Management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Patience, Reliable and Punctual, Willingness to learn, 'can-do' attitude


GCSE or equivalent English (Grade D/3 or above) Desired
GCSE or equivalent Mathematics (Grade D/3 or above) Desired

About the employer

Heath Lane Medical Centre is a modern purpose-built medical centre in the Boughton area of Chester. The Practice has 3 partner GP’s and a salaried GP, along with a supporting clinical and administration team. Previously the Practice has been very successful with all the apprentices we have supported through our Practice. We are again looking to recruit another friendly, enthusiastic customer service apprentice who has good organisation and communication skills to join our team. A good telephone manner is essential.


Heath Lane Medical Centre






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Training provider



Miss Sophie Foreman


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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