Sales Advisor Apprentice WINDOW CHARM & BLIND SERVICE

We are looking for enthusiastic individuals to join our team in the sales department. We are looking for individuals who are happy to talk in confidence on the phone and obtain the relevant information required to send out information about our company and the services we provide.

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Closing date: 30 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Office is open Monday to Friday 9.00am until 5.00pm, working hours can be flexible

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    31 Dec 2023

  • Date posted

    31 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Using a database on Excel to ring potential customers in schools, offices and hospitals to see if they would find the products we provide of interest - blinds, curtains, curtain tracks, window film etc. A script can be provided and this can be adapted to however the advisor feels comfortable. Sending an email through Outlook to them (after introducing the company obtaining an email address) explaining our services - this is a standard email with attachments
  • Using the Excel spreadsheet to log if the call was successful, the email address used and the date the enquiry has been sent
  • These emails will then be followed up by our Sales Team a week or so later so see if the email has been received and if we can take it further
  • At the end of the day, the advisor provides a log of how many calls have been made, how many emails sent and if there were any positive responses that need to be chased up immediately. Support/training will be given and advisors will always have someone they can ask for help if necessary
  • Hours for this role can be flexible, depending on the needs of the individual.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful candidate will work towards achieving a Level 2 Customer Service Practitioner Standard and Functional Skills
  • Maths and English (if appropriate), with the option of working towards a Level 2 Diploma in Customer Service Skills.
  • Time will be spent with the apprentice on a one-to-one basis until they feel confident using Excel, our phone system and Outlook. Training will be provided for the phone system, a script will be provided and time will be spent to work on this until the individual feels confident speaking on the phone to potential customers. The Line Manager will always be available to help and sit closely to the apprentice

What is the expected career progression after this apprenticeship?

  • After the apprentices have spent some time working for our company, they will be able to communicate effectively over the phone in order to obtain the correct details
  • Apprentices will have grown in confidence and will have gained experience of working in an office environment and factory

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Customer care skills, IT skills


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

We manufacture and install blinds, curtains, window film. We carry out repairs and maintenance on blinds, predominately work for the NHS and education sector but also do work for student accommodation and construction companies.




Windowcharm Blinds & Curtains

Brook Works

Kent Road

S8 9RN

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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