Shift Leader Apprenticeship McDonald's - Shoreham - Holmbush Shopping Centre - 0474 - F

Every McDonald's customer should have a brilliant experience each time they visit. As an Apprentice Shift Leader, you'll make it happen! Lead the team to be welcoming, deliver a personalised service and connect with customers whilst working towards your Level 3 Hospitality Supervisor Apprenticeship. As an Apprentice Shift Leader, you'll quickly learn how to lead the best shifts that consistently deliver the highest standards of quality, service, and cleanliness to uphold the McDonald's brand. You'll lead a team that works together to provide the best, quick service, and a great family restaurant experience.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    You will have a rota including a variety of shifts, including evenings and weekends you might also be asked to work additional hours outside of this at short notice - Exact shifts to be confirmed.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    21 Oct 2023

  • Date posted

    18 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role. You'll be working in our fast-moving, high-energy environment and we're looking for people with leadership and customer-focused behaviours.

What your apprenticeship will offer:

  • You'll work towards a Level 3 Hospitality Supervisor Apprenticeship - equivalent to 2 A Levels
  • You'll receive day-to-day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert Coaches every 4-6 weeks via face-to-face visits or remotely over telephone or Skype
  • The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours
  • You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Coach throughout your training and in the run-up to your End Point Assessment
  • They will coach you from your first day and facilitate your 20% off-the-job training as well as support you with your practical and online assessments

When working as a Shift Leader in a McDonald's restaurant, you will complete a number of regular tasks which will include:

  • Create a positive, dynamic and inclusive working environment
  • Display leadership behaviours by coaching your people and providing feedback
  • Agree on shift targets with area leaders, follow up on execution of the plan
  • Communicate shift targets and goals to all team members, energising the team to meet them
  • Monitor and coach the correct service procedures with the team
  • Work with the Business Manager and management team to communicate and meet team goals
  • Attend and participate in weekly managers' meetings
  • Review Crew schedule to ensure staffing meets demand
  • Respond to customer complaints confidently and follow customer recovery process
  • Communicate food quality and people focused messages on every shift
  • Review training needs for crew and monitor the execution of shift training
  • Take responsibility for your training in all areas; look for opportunities to improve and develop
  • Identify and respond to equipment failure/unplanned activities
  • Complete checks to maintain food safety and hygiene standards throughout the shift
  • Maintain stock levels and ensure order accuracy and quality and conditions of products received
  • Monitor safety and security during the shift


  • Holiday pay
  • Pension scheme
  • Flexible working
  • Free staff meals & employee discounts on selected McDonald's food
  • Opportunities for training and development
  • Discounts at major high street retailers
  • Exclusive employee competitions
  • Uniforms
  • Service awards

What training will the apprentice take and what qualification will the apprentice get at the end?

  • At McDonalds, you will be working towards the Hospitality Supervisor Level 3 Standard over 15 months
  • Functional Skills in maths and English (If required)

What is the expected career progression after this apprenticeship?

Once you've successfully completed this Apprenticeship there are many opportunities to develop and grow your career, and your learning doesn't stop there - we have higher and degree-level Apprenticeships available for you to work towards in the future.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

Things to consider

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

About the employer

We opened the doors of our first UK McDonald's restaurant in 1974. Now, in over 1,250 UK restaurants, we serve millions of customers, create jobs and provide opportunities to local people and businesses. A lot of that is down to the hard work of our franchisees: the people who believe in our brand enough to take on their own slice of it.


McDonald's - Shoreham - Holmbush Shopping Centre - 0474 - F



BN43 6TD

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Training provider


Apprenticeship standard

Hospitality supervisor

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2023