Customer Service Apprentice East Suffolk Council

A unique opportunity has arisen for an enthusiastic apprentice to join us at East Suffolk Council as a customer services apprentice in our customer experience team. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working days and hours to be agreed. Total hours per week: 37:00

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    04 Nov 2023

  • Date posted

    16 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Delivering an outstanding customer experience by providing advice to customers when required 
  • Resolving any and all customer queries 
  • Communicating with customers via telephone and email and sometimes face to face 
  • Liaising with all services and departments within the council 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner level 2 apprenticeship standard 
  • You will have all training in the workplace delivered by qualified coaches who will visit you every 4-6 weeks 
  • 20% off the job training will be provided by the employer 
  • English and maths functional skills level 2 if required 

What is the expected career progression after this apprenticeship?

Potential full-time employment with the company after successful completion of apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working


GCSE or equivalent Maths/English (Grade 4/C) Essential

Things to consider

Candidate needs to be confident when using the telephone as this is a key part of the role

About the employer

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.They hugely value staff and know that in order for them to remain successful, it is essential to recognise talented employees, developing and retaining them within the organisation. They are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.


East Suffolk Council


Station Road


IP12 1RT

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Training provider



Eden Hancox


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If interested in this position, please apply through the company's website on the link provided

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023