Customer Service Apprentice East Suffolk Council
A unique opportunity has arisen for an enthusiastic apprentice to join us at East Suffolk Council as a customer services apprentice in our customer experience team. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Oct 2023
Apprenticeship summary
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Annual wage
£13,468.00
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Working week
Working days and hours to be agreed. Total hours per week: 37:00
Total hours per week: 37
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Expected duration
12 Months
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Possible start date
04 Nov 2023
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Date posted
16 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000164042
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Positions
1 available
What will the apprentice be doing?
- Delivering an outstanding customer experience by providing advice to customers when required
- Resolving any and all customer queries
- Communicating with customers via telephone and email and sometimes face to face
- Liaising with all services and departments within the council
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner level 2 apprenticeship standard
- You will have all training in the workplace delivered by qualified coaches who will visit you every 4-6 weeks
- 20% off the job training will be provided by the employer
- English and maths functional skills level 2 if required
What is the expected career progression after this apprenticeship?
Potential full-time employment with the company after successful completion of apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
East Suffolk Council

About disability confident
Address
Station Road
Woodbridge
IP12 1RT
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
If interested in this position, please apply through the company's website on the link provided
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Oct 2023