Service Administrator Apprentice Mitchell Powersystems

Working within the Service team responsible for associated administrative duties. Completing a level 3 Business Administrator apprenticeship, you will gain professional competency in a variety of administrative areas. As a representative of the company, you will be required to maintain a professional approach to your work at all times.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 08:15am - 04:45pm. 60 mins for lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    18 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Provide comprehensive and timely admin support to the Service Team.

Duties will include:

  • SRO job creation through ERP system
  • Filing (digitally and hard copies)
  • Dealing with customer/suppliers queries
  • Arranging and organising job cards and time sheets making sure deadlines are met
  • Assisting with the warranty process
  • Invoicing of completed jobs
  • Support during busy periods and absence by liaising directly with customers to handle calls relating to service requests, both planned and urgent, and respond in a timely and professional manner
  • To maintain effective communication with all internal personnel, Supervisor, Coordinators, customers, suppliers and OEM’s
  • To carry out work activities in accordance with your line manager’s instructions and to work in accordance with the rules, regulations and health & safety requirements as set out in the company employee’s handbook
  • To ensure that good timekeeping, good housekeeping and high standards of work are maintained at all times

You will be expected to support other departmental activities as and when required and you may be required to make yourself available for overtime. You may be required to perform other duties not listed, that could be required to support the changing needs of both the department and the company.

Lines of Communication:

  • Reporting directly to the Service Centre Manager
  • Support staff within parts and administration
  • Other Branches, Suppliers, Franchised partners and Customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the Apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

  • The company are committed to maintaining your professional skills after this Apprenticeship and will do this using various training methods

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Mitchell Powersystems are part of the Turner & Co portfolio, a family-owned and controlled group of autonomous companies. The Mitchell Group consists of four trading companies - Mitchell Powersystems, Central Driveline, Flametec and Turner Power Generation - delivering power solutions and engineering services - anywhere, anytime, on land and at sea. Our network of five appointed service centres across the UK ensures our customers receive first-class quality product support and aftersales service.


Mitchell Powersystems


Fulwood Road South


NG17 2JZ

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Training provider




01623 900632

Apprenticeship standard

Business administrator

Level 3 (A level)

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