customer service apprentice LEARNING AND DEVELOPMENT BUREAU LTD

We are recruiting Customer Service Apprentice to work in the office. This is a great opportunity for enthusiastic, friendly and committed individuals who would like to gain valuable customer service experience. You must be able and willing to speak to customers over the phone in a clear, well spoken and friendly manner.

Sign in to apply

Closing date: 10 Oct 2023

Apprenticeship summary

  • Annual wage

    £8,236.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 4.00pm

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    15 Oct 2023

  • Date posted

    12 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000163634

  • Positions

    3 available

What will the apprentice be doing?

  • Dealing with customer queries and transferring customers to the correct advisor
  • Dealing with student, learners and employers
  • Building relationships with the team
  • Understanding the business and the products available to customers
  • Supporting the sales team with general administration

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful candidates will complete a fully structured appreticeship training programme in customer service practitioner at Level 2
  • This will involve regular workplace visits from a dedicated trainer, off the job training and development on the job through mentoring and coaching
  • Full training will be provided by the employer in conjunction with the training college in Chatham or via remote learning -zoom
  • Functional Skills may be required
  • On achievement of the appreticeship you may, progress to a permanent job role

What is the expected career progression after this apprenticeship?

  • On succesful achievement of the apprenticeship you may, progress to a permanent job role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Presentation skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade minimum of 5) Desired

About the employer

Training and development company

Employer

LEARNING AND DEVELOPMENT BUREAU LTD

Address

SUITE 15

HOPEWELL BUSINESS CENTRE

CHATHAM

ME5 7DX

You must have JavaScript enabled to view a map of the location

Training

Training provider

LEARNING AND DEVELOPMENT BUREAU LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.