customer service apprentice LEARNING AND DEVELOPMENT BUREAU LTD
We are recruiting Customer Service Apprentice to work in the office. This is a great opportunity for enthusiastic, friendly and committed individuals who would like to gain valuable customer service experience. You must be able and willing to speak to customers over the phone in a clear, well spoken and friendly manner.
Closing date: 10 Oct 2023
Apprenticeship summary
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Annual wage
£8,236.80
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 9.00am - 4.00pm
Total hours per week: 30
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Expected duration
15 Months
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Possible start date
15 Oct 2023
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Date posted
12 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000163634
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Positions
3 available
What will the apprentice be doing?
- Dealing with customer queries and transferring customers to the correct advisor
- Dealing with student, learners and employers
- Building relationships with the team
- Understanding the business and the products available to customers
- Supporting the sales team with general administration
What training will the apprentice take and what qualification will the apprentice get at the end?
- The successful candidates will complete a fully structured appreticeship training programme in customer service practitioner at Level 2
- This will involve regular workplace visits from a dedicated trainer, off the job training and development on the job through mentoring and coaching
- Full training will be provided by the employer in conjunction with the training college in Chatham or via remote learning -zoom
- Functional Skills may be required
- On achievement of the appreticeship you may, progress to a permanent job role
What is the expected career progression after this apprenticeship?
- On succesful achievement of the apprenticeship you may, progress to a permanent job role
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
LEARNING AND DEVELOPMENT BUREAU LTD
http://www.learninganddevelopmentbureau.org.uk/
Address
SUITE 15
HOPEWELL BUSINESS CENTRE
CHATHAM
ME5 7DX
Training
Training provider
LEARNING AND DEVELOPMENT BUREAU LTD
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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