Customer Service Administrator Apprentice FORDE RECRUITMENT LIMITED

We are currently recruiting a customer service / administrator to work in our busy Sheffield City Centre office. As a recruitment agency we provide drivers of all categories, warehouse, industrial, commercial, office and technical staff to clients throughout the UK. Our services include both temporary and permanent recruitment solutions.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage



  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2024

  • Date posted

    12 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be answering telephone calls, taking accurate messages and emailing messages to our consultants Meeting and greeting is a key part of the role where you will be an ambassador for Forde Recruitment, always polite, courteous and professional to any candidates / clients visiting our offices.

You will be responsible for the scanning of documentation and updating our inhouse CRM, so a good eye for detail is essential, as is the ability to prioritise and work to deadlines. A key part of this role will be learning how to request references, performing driver license checks and working on our bespoke recruitment portal. Most essential is the ability to work in a team, and with support and upon completing training to work on your own initiative. Knowledge of Microsoft is essential as you will be expected to have some familiarity with outlook, word and excel. Customer service is essential to this role.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will undertake a Level 2 Customer Service Practitioner standard or a Level 3 Business Administrator standard apprenticeship. You will be tutored by an experience assessor in the workplace.

What is the expected career progression after this apprenticeship?

Upon successful completion of your apprenticeship there would be the opportunity to progress onto a higher level qualification for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Team working


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

Established in 1991, Forde Recruitment's aim was simple to provide an honest and reliable recruitment service to Commerce and Industry throughout the UK, NEVER compromising on quality. Our original core business was supplying into the Driving and Industrial sectors. Since then the business has grown year on year via a combination of organic growth and acquisition and is now recognised as one of the regions busiest independent staffing agencies supplying a multitude of temporary and permanent candidates to various sectors. Based in a prime City Centre location with a team of experienced, dedicated and professional recruiters we strive to ensure our initial aim of providing an honest and reliable service is maintained.




39 Townhead Street


S1 2EB

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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