IT Apprenticeship ITC SERVICE LTD

Throughout your time as an apprentice, you will be working alongside your mentor that has successfully trained and developed apprentices before, so this exceptional training will be no different for you. If you are passionate about getting your foot in the door of an award-winning business, this is the role for you. Resolving issues using telephone support and answering customer calls.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 9 am – 5 pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    05 Jun 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Resolving issues using telephone support and answering customer calls
  • Installation & Configuration of new IT systems such as PCs
  • Range of 1st line support 
  • Troubleshooting and logging and raising tickets 

What training will the apprentice take and what qualification will the apprentice get at the end?

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 Information communications technician apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

  • Course 1: supporting it architecture 
  • Course 2: working with end-user devices 
  • Course 3: working with network architecture 

Your training will be delivered in blocks every 4-6 weeks, this will be in our online SMART classrooms. Upon successful completion of the apprenticeship, you will receive a level 3 Information Communications Technician qualification.

What is the expected career progression after this apprenticeship?

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative, Well organised, Good written and verbal skills


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

20 days holidays plus 8 bank holidays. 30-minute lunch. Regular social events. On-site car park. Pension Scheme. Free Training. Dental & Optical Cashback. Health Insurance.

About the employer

ITC Service based in Hebburn is looking for an IT Wizz to join their growing team as an Apprentice. ITC Service has grown year after year and now has a 45-strong team of staff across their two offices. Supporting over 450 businesses throughout the Northeast, nationally and internationally in all sectors – nothing is too much of a challenge and they deliver the same exceptional service to businesses regardless of their size, location and status.







NE31 2EX

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Training provider



Georgia Hill

01325 731053

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2023