Administration (Level 3) Apprenticeship Ipswich IMTECH INVIRON LIMITED

An apprentice is required to learn the skills needed to support and coordinate our facilities team, working alongside our helpdesk colleagues. You will learn how to liaise with internal and external customers and provide administration support within a range of duties highlighted within this vacancy. We are fully committed to developing apprentices.

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Closing date: 14 Jun 2023

Apprenticeship summary

  • Annual wage


    We have a range of benefits which will be discussed with you at interview stage

  • Working week

    Full time, Monday to Friday, 8.00am - 5.00pm with a 1-hour lunch break

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily and weekly tasks will typically include: 

  • Ensuring courteous and responsive handling of customer queries and service requests of communication
  • Coordinate and schedule work allocated to engineers and subcontractors
  • Create, update and manage reports, spreadsheets and schedules
  • Communicate effectively with a wide range of people, including engineers, incoming callers such as customers and keep key people up to date with progress-to ensure we provide a first-class service
  • Create, update and manage reports, spreadsheets and schedules
  • Support the helpdesk from time to time to ensure we're always responsive
  • Produce high quality documents from helpdesk and other systems
  • Management and re-ordering of office stock items like stationery, tea, coffee and personal protective equipment (PPE)
  • Ensure all electronic records are completed by the team in a timely manner
  • Work closely with our suppliers to ensure their documents have been received and processed
  • Actively support and promote Imtech Inviron’s Guiding Principles, entering a spirit of continuous improvement and job fulfilment
  • Learning and Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance and Development Review 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will receive a comprehensive induction and lots of on-site training as well as full support for your apprenticeship studies by an accredited apprenticeship training provider who will assign a tutor to you and will teach you on-site with additional remote learning sessions
  • At the end of your apprenticeship, you will achieve the Business Administration Level 3 standard
  • You will also get full support from our central Apprenticeship leader and a mentor. We really value apprentices in our business

What is the expected career progression after this apprenticeship?

  • For the suitable candidate, there is an opportunity to build on your career with us. As we continue to grow, we have many new roles opening and have a great track record of apprentices succeeding in our business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Patience


GCSE or equivalent English (Grade 4-9 (A*-C)) Essential

Things to consider

Please note this vacancy is being managed by Salad Skills. By applying you agree to be contacted by them.

About the employer

We're a technically-led facilities management service delivering 'hard' services such as mechanical, electrical, HVAC, small works and projects. Our Guiding Principles are a touchstone for everything we do. They help shape our behaviour and how we interact with our customers and colleagues alike. Everyone respects them and they continuously help us to ‘succeed by delivering a better experience’. We put safety above all else and want everyone to go home safe. We are committed to ensuring our apprentices enjoy their employment with us and we aim to retain our apprentices post course completion. We run multiple online and face to face training sessions covering topics such as customer service. We also run wellbeing programmes throughout the year and each apprentice can take a paid day’s leave to do something in their community or for charity. We also host 2 x face to face events per year, solely for our apprentices. We encourage apprentices to explore our various contracts within Inviron and managers are given the autonomy to release their apprentice onto other contracts from time to time. This is stimulating for the apprentices as it gives them the exposure to different customers, environments, and tasks.





Three Rivers Business Centre, Felixstowe Road, Ipswich


IP10 0BF


Sarah Cripps


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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