Apprentice Customer Service Administrator INDUSTRIAL CLEANING EQUIPMENT (SOUTHAMPTON) LTD

This is an exciting opportunity to join the UK’s largest independent cleaning equipment and service provider. With over 50 years of experience, ICE is able to provide bespoke solutions with a customer focused model, along with innovative services and products offered, it continues to set the standards for its industry. You will be managing customer orders for equipment purchase, rental, and short-term hire.

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Closing date: 30 Jul 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

    Benefits: Company pension Employee discount Life insurance On-site parking Private medical insurance Store discount

  • Working week

    Monday to Friday 9am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000162623

  • Positions

    1 available

What will the apprentice be doing?

Your working week will be varied but typical roles and responsibilities will include:

  • Responsibility for setting up new business or orders and pro-actively managing an effective new customer onboarding process
  • Managing customer orders for equipment purchase, rental, and short-term hire
  • Supporting the Sales and Key Account Managers and Directors with sales-related activity, such as pricing documents and customer equipment lists
  • Skilled at managing multiple tasks within tight timescales.
  • Organise and maintain customer equipment records to keep track of financial transactions
  • Managing specifically assigned customers as well as deliver against wider team objectives

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner
  • Level 2 Functional Skills in English and maths (if required)
  • Much of the training will be undertaken ‘on-the-job’, supported by regular visits from a qualified assessor.
  • There will also be a requirement for you to attend workshops on a regular basis in Totton College.

 

What is the expected career progression after this apprenticeship?

  • Continue within the customer service team to support the busines

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English & maths (Grade 4) Desired

Things to consider

NB. This is an apprenticeship position within Industrial Cleaning Equipment Ltd. All applications are being processed via Totton College.

About the employer

ICE is the UK’s largest independent cleaning equipment and service provider. With over 50 years of experience, ICE is able to provide bespoke solutions with a customer focused model, along with innovative services and products offered, it continues to set the standards for its industry.

Employer

INDUSTRIAL CLEANING EQUIPMENT (SOUTHAMPTON) LTD

Address

Sauber House Unit 3 Rushington Business Park Chapel Lane Totton

Southampton

SO40 9AH

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Training

Training provider

NACRO

Contact

Cathryn Lovell

clovell1@totton.ac.uk

07795151479

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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