This will be an exciting opportunity to join the Trinity & Bowthorpe Medical Practice Team as an Apprentice Medical Receptionist. The successful applicants will be able to undertake a wide variety of administrative duties like answering calls and emails to assist in the smooth running of the practice and prepare them for future employment.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday –37 hrs per week with 30 minutes break for lunch.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks.  The role will require the ability to work well in a team but also to be disciplined and motivated enough to work on your own after all the appropriate training.  The role will allow you to gain experience in all administration of a surgery. Duties will include:


To provide general administrative support for the practice, including the following:

·         Scanning incoming mail, circulating as appropriate and adding information to patient records

·         Maintaining the filing and administrative systems to a high standard

·         Producing patient letters

·         Support the rest of the administration team


To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

·         Patients access the primary care services they require in a timely fashion.

·         Visitors sign in and out and the member of staff they are seeing are advised of their arrival.

·         The tidiness of the waiting room and the safety of its inhabitants.

·         Queries are answered or passed to an appropriate member of staff in a timely fashion.


To provide general assistance and administration to the practice clinical and leadership teams, including.

·         Accurately updating patient records using System-One.

·         Taking action as requested by doctors and the nursing team.

·         Phoning patients to arrange/rearrange appointments and/or confirm test results.

·         Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication


And any other tasks/duties as requested by the Practice Manager, the Partners or the Reception Lead.


What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship will be delivered solely in the work place over the duration of 12 months.


You will be required to attend one virtual lesson per month and will receive one-to-one support sessions once per month either in-person or virtually.


You will be studying towards the Level 2 Customer Service Practitioner Standard, this will include;

City & Guilds Level 2 Diploma in Customer Service Practitioner

City & Guilds Level 1 Functional Skills Maths

City & Guilds Level 1 Functional Skills English

End Point Assesment


20% of your working hours will be off the job training.

What is the expected career progression after this apprenticeship?

Potential full time employment on completion of apprenticeship.  Opportunities to progress onto an advanced level apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

A busy two practice surgery covering a vast range of patients.







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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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