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Apprentice Medical Receptionist THE TRINITY AND BOWTHORPE MEDICAL PRACTICE
This will be an exciting opportunity to join the Trinity & Bowthorpe Medical Practice Team as an Apprentice Medical Receptionist. The successful applicants will be able to undertake a wide variety of administrative duties like answering calls and emails to assist in the smooth running of the practice and prepare them for future employment.
Closing date: 02 Oct 2023
Apprenticeship summary
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Annual wage
£10,158.72
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday –37 hrs per week with 30 minutes break for lunch.
Total hours per week: 37
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Expected duration
12 Months
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Possible start date
09 Oct 2023
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Date posted
10 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000162261
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Positions
2 available
What will the apprentice be doing?
The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work well in a team but also to be disciplined and motivated enough to work on your own after all the appropriate training. The role will allow you to gain experience in all administration of a surgery. Duties will include:
To provide general administrative support for the practice, including the following:
· Scanning incoming mail, circulating as appropriate and adding information to patient records
· Maintaining the filing and administrative systems to a high standard
· Producing patient letters
· Support the rest of the administration team
To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
· Patients access the primary care services they require in a timely fashion.
· Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
· The tidiness of the waiting room and the safety of its inhabitants.
· Queries are answered or passed to an appropriate member of staff in a timely fashion.
To provide general assistance and administration to the practice clinical and leadership teams, including.
· Accurately updating patient records using System-One.
· Taking action as requested by doctors and the nursing team.
· Phoning patients to arrange/rearrange appointments and/or confirm test results.
· Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
And any other tasks/duties as requested by the Practice Manager, the Partners or the Reception Lead.
What training will the apprentice take and what qualification will the apprentice get at the end?
This apprenticeship will be delivered solely in the work place over the duration of 12 months.
You will be required to attend one virtual lesson per month and will receive one-to-one support sessions once per month either in-person or virtually.
You will be studying towards the Level 2 Customer Service Practitioner Standard, this will include;
City & Guilds Level 2 Diploma in Customer Service Practitioner
City & Guilds Level 1 Functional Skills Maths
City & Guilds Level 1 Functional Skills English
End Point Assesment
20% of your working hours will be off the job training.
What is the expected career progression after this apprenticeship?
Potential full time employment on completion of apprenticeship. Opportunities to progress onto an advanced level apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
THE TRINITY AND BOWTHORPE MEDICAL PRACTICE
https://www.trinityandbowthorpe.co.uk/
Address
1 TRINITY STREET
NORWICH
NR2 2BG
Training
Training provider
POULTEC TRAINING LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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