Apprentice Client Services Specialist STEWART SIGNS LTD(STAFF)

To support growth plans, we now need to recruit apprentices to train as Customer Services Specialists. You will be responsible for taking enquiries, creating quotations, and managing graphics and signage projects through to delivery, as well as assisting with any after sales needs.

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Closing date: 16 Jun 2023

Apprenticeship summary

  • Annual wage

    £14,976.00

    £288 to £365 per week.

  • Working week

    Monday to Friday between 08.30am to 04.30pm.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000162162

  • Positions

    2 available

What will the apprentice be doing?

Client Services is a critical area of our business, as we manage complex projects. You will learn a range of skills including how to:

  • Respond to customer queries
  • Work with colleagues to help formulate responses
  • Analyse queries and provide relevant responses
  • Provide quotations and feedback
  • Deal with queries and follow up actions
  • Use lateral thinking and keep calm in unexpected situations
  • Engage with stakeholders and tailor communication accordingly
  • Accurately maintain records
  • Use a range of ICT, particularly social media and Microsoft Office

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist Standard, plus any relevant Maths and English Functional Skills (if needed). Throughout your time as an apprentice, you will be supported by both Stewart Signs and the BPIF. You will be assigned a training coordinator. Training requirements will be discussed at the point of employment to suit both your own and business needs. Most training and studying will be site-based. You should be comfortable with planning your workload as you progress through the apprenticeship

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the apprenticeship, a full-time position will be available in the business. Initially this will be as a Customer Services Specialist, however there will opportunity to progress into areas such as Project Management and Account Management and gain more experience and responsibility as a result

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Creative, Customer care skills, Initiative, IT skills, Logical, Number skills, Patience, Problem solving skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent IT or Technology (Grade 4) Desired

Things to consider

Desired skills - Interpersonal skills - Computer Literate - Strong Work Ethic - Self Motivated Personal qualities - Works well in a team environment - Detail-oriented, well organised and able to work well with minimal supervision - Ability to learn quickly and apply knowledge effectively - Able to work well under pressure - Good eye for detail

About the employer

A leading graphics business based in Eastleigh, celebrating its 60th year and with significant projects drawn from multi-national blue-chip clients. We work directly with leading clients in the rail, fleet and maritime sector as well as major advertising agencies. We are now moving on to our next exciting growth stage, with a complete internal re-brand and a major recruitment campaign.

Employer

STEWART SIGNS LTD(STAFF)

Address

Stewart Signs

Trafalgar Close

SO53 4BW

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Training

Training provider

BPIF TRAINING LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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