Administrator and office support apprentice CHARLES STRACHAN SOLICITORS LIMITED

Working towards a L2 qualification in customer service, whilst also developing job-specific skills & gaining knowledge from experienced colleagues, which aid your future career and provide the confidence to excel and develop as a professional. The role includes typing correspondence and sending emails, filing and assisting in the archiving process.

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Closing date: 04 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday between 9am to 5pm, 1 hour lunch break (unpaid).

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Following training you will work as part of a team providing general clerical support to the directors and fee earners working within a busy legal practice. Your duties will include but are not limited to;

  • To show a professional and competent ability to use the multi-line telephone system ensuring all communications are dealt with in a prompt, professional and courteous manner whilst taking appropriate action or signposting to the relevant member of staff as required
  • To offer a high level of customer service to clients and other third parties
  • Typing correspondence and sending emails
  • Filing and assisting in the archiving process
  • Complying with company procedures and guidelines at all times
  • To attend any departmental meetings as and when required
  • To comply with the health & safety policy of the practice and promote and protect the welfare of all who attend the office in accordance with said policy

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer service practitioner Level 2 
  • Full training and continual support will be provided throughout
  • 23 days annual leave per year plus statutory bank holidays

Monday- Friday (9am-5pm & 1 hour unpaid lunch) 

The apprentice will be given the opportunity to attend their off-the-job training on block release. 

At the end of the apprenticeship you will have earned a City and Guilds qualification in Custoemr Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

  • Full time position may be available following successful completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Non judgemental, Patience, Keen to learn, Punctual, Well presented


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Our office is an easily accessible as it is based in Redditch Town Centre.

About the employer

We are a specialist law firm offering a variety of legal services to clients based locally, nationally and abroad. We pride ourselves on our driven team of specialist and award winning lawyers going above and beyond for our clients and providing a tailored yet exceptional service. With offices based in Redditch, Birmingham, Solihull & Leicester we are one of the largest firms in both the West Midlands and Worcestershire. Predominantly a legal aid practice, our ethos is to achieve the best result for the client by taking an innovative and ambitious approach in supplying our services.







B90 4RZ

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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