Customer Service Recoveries Apprentice CREDIT RESOURCE SOLUTIONS LIMITED
If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities. CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial, insurance and utility companies.
Closing date: 06 Jun 2023
Apprenticeship summary
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Annual wage
£18,525.00
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Working week
Shift patterns between our operational hours of Monday - Friday, 08:00am - 06:00pm. Saturday, 09:30am - 12:30pm (you will be required to work every alternative Saturday)
Total hours per week: 37.5
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Expected duration
17 Months
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Possible start date
12 Jun 2023
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Date posted
09 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000161866
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Positions
2 available
What will the apprentice be doing?
Your duties and responsibilities include:
- Working within a high-volume inbound contact centre. Showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate, and resolve issues whilst proactively seeking solutions
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths & English
What is the expected career progression after this apprenticeship?
- Career progression includes team leader and team management progression
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Desired
Things to consider
About the employer
Employer
CREDIT RESOURCE SOLUTIONS LIMITED
https://creditresourcesolutions.co.uk/
Address
3rd Floor West Bowling Mill
Dean Clough Mills
Halifax
HX3 5AX
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Contact
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
07580 997408
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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