Customer Service Recoveries Apprentice CREDIT RESOURCE SOLUTIONS LIMITED

If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities. CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial, insurance and utility companies.

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Closing date: 06 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Shift patterns between our operational hours of Monday - Friday, 08:00am - 06:00pm. Saturday, 09:30am - 12:30pm (you will be required to work every alternative Saturday)

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Your duties and responsibilities include:

  • Working within a high-volume inbound contact centre. Showing ownership and accountability, offering solutions to help and benefit customers
  • Maintain high service standards and continually improve the service to customers
  • Work well within a dynamic team environment
  • Negotiate, investigate, and resolve issues whilst proactively seeking solutions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment
  • Level 2 Functional Skills in maths & English

What is the expected career progression after this apprenticeship?

  • Career progression includes team leader and team management progression

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Confident telephone manner, Excellent Customer Service, Excellent listening skills, Good problem solver, Dedicated, Hard working, Confident individual, Team Player, Enthusiastic, Able to work in a busy role, Remain calm under pressure, Flexible & Proactive


GCSE or equivalent English (Grade A* - C / 9 - 4) Desired
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Desired

Things to consider

The role offers an uncapped bonus scheme.

About the employer

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team.




3rd Floor West Bowling Mill

Dean Clough Mills



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Training provider



Tracey Chaplin

07580 997408

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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