Support the Sales team to ensure that the administrative processes required to fulfil customer orders are efficiently dealt with. Tasks include engaging with new customers and contacts, and working closely with designated sales executives supporting them in customer relationships and the recruitment of business.

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Closing date: 05 Jun 2023

Apprenticeship summary

  • Annual wage


    Year 1: NMW (min. £7.49 currently) Year 2: NMW + 15%

  • Working week

    Monday - Friday, 9.00am - 5.00pm. (60 minute unpaid lunch each day)

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules
  • Assist with the collation of Test Certificates daily
  • Raise sales orders and pass onto production planning for allocation and planning
  • Work closely with designated sales executives supporting them in customer relationships and the recruitment of business
  • Engaging with new customers and contacts
  • Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e., orders, reply to enquiries related to lead times and stocks whenever appropriate
  • Highlight to line manager any stock problems that arise
  • Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
  • Follow all the requirements of quality standards as they apply to the role
  • Any other duties as required by the business


Desired Skills:

  • Good Personal presentation, honest, polite and friendly character
  • Excellent communicator with good personable skills
  • Strong administration, communication and organisational skills.
  • Computer proficient with Excel and Word


Desired Qualifications:

  • Mathematics GCSE Grade C or Grade 4 – Mandatory
  • English GCSE Grade C or Grade 4 – Mandatory
  • Other GCSE’s / A Levels advantageous

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • All training and learning to be delivered on site

What is the expected career progression after this apprenticeship?

  • Sales Executive position - Long Term

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Keen to learn, Good Telephone manner, Strong communication skills, Strong organizational skills, Computer proficient with Excel, Computer proficient with Word


GCSE or equivalent Maths and English (Grade 4 or above) Essential

Things to consider

Company Benefits: Pension Scheme; PayCare (level 2 paid by company); Life Assurance scheme.

About the employer

ArcelorMittal is the world's leading steel and mining company, with approximately 158,000 employees in more than 60 countries. ArcelorMittal is the leader in all major global steel markets, including automotive, construction, household appliances and packaging, with leading R&D and technology, as well as sizeable captive supplies of raw materials and outstanding distribution networks. ArcelorMittal Downstream Solutions offers processing and distribution solutions for ArcelorMittal’s automotive and industrial customers in Europe. As well as distributing flat and long products, ArcelorMittal Downstream Solutions offers value-added and customised steel solutions through Steel Service Centres Europe.




ArcelorMittal Distribution Solutions UK Ltd

Avis House

Highfield Road Little Hulton

M38 9ST

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Training provider



Josh Morgan

01922 660 546

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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