Customer Service Apprentice SILKMOTH LTD

An exciting opportunity to work for an established web development company. You will be working within a small team dealing with customer queries and providing internal business support. You will be working towards your Level 2 Customer Service Practitioner Apprenticeship Qualification. Duties includes answering the telephone, first line support to customers and taking new enquiries from prospective customers over the phone.

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Closing date: 27 Jun 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday-Friday 09:00-17:30.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000161783

  • Positions

    1 available

What will the apprentice be doing?

Duties include:

• Answering the telephone
• First line support to customers
• Taking new enquiries from prospective customers over the phone
• Assist with the set-up of websites
• Process new customer orders from acceptance to website launch
• Working with small one-man businesses up to large multi-national organisations
• Liase with team leader on second and third line support issues that require development effort
• Helping to maintain a database of over 50,000 products

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Qualification
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

What is the expected career progression after this apprenticeship?

  • After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C+) Desired
GCSE or equivalent Maths (Grade 4/C+) Desired

About the employer

Cloud based e-commerce solutions serving the UK and European passenger car tyre market. Our solutions deliver online sales for global tyre manufacturers, national chains and independent tyre retailers throughout the UK, Ireland and Scandinavia.

Employer

SILKMOTH LTD

Address

CHARTER HOUSE

1-3 CHARTER WAY

MACCLESFIELD

SK10 2NG

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Training

Training provider

MACCLESFIELD COLLEGE

Contact

Maxim Business Training

apprenticeshiprecruitment@macclesfield.ac.uk

+441625410000

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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