IT Apprenticeship RAD GROUP LTD

You will have a wide range of exciting duties that will ensure you are learning new skills that will allow you to keep updated with forever-changing technology. These duties will include the opportunity to build and rebuild machines, such as software building, installation of software, answering and reporting tickets and so much more!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jun 2023

Apprenticeship summary

  • Annual wage

    £12,500.00

    £12,500 -£15,000

  • Working week

    Monday – Friday – 8:30 AM – 5:30 PM

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    14 Jun 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000161755

  • Positions

    2 available

What will the apprentice be doing?

  • Answering all calls that come into the support phone line and creating tickets based on these and acquiring information from clients to pass this on or teach and complete these yourself
  • Opportunity for building and rebuilding machines, such as software building
  • Installation of 3rd party software
  • Basic administration on 3rd party accounts like password resets and setting policies
  • Escalations of any issues coming through on the ticketing system

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 apprenticeship programme
  • You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments
  • With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT
  • COURSE 1: SUPPORTING IT ARCHITECTURE
  • COURSE 2: WORKING WITH END-USER DEVICES
  • COURSE 3: WORKING WITH NETWORK ARCHITECTURE
  • Your training will be delivered in blocks every 6-8 weeks, online via a SMART classroom
  • You will work towards your Level 3 Information Communication Technician qualification

What is the expected career progression after this apprenticeship?

  • This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Motivated to learn and grow

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

- 20 Days Annual Leave + Bank Holidays - Additional Holiday per year of service – Maximum 5 days - Company van whilst at work - Pension scheme - Annual Christmas Party - Free tea & coffee - Coffee shop in the office building

About the employer

Experienced with over 50 years of IT industry knowledge, The RAD Group not only offers its clients the highest quality of service but also its staff. As an Apprentice, you will be working side by side with your mentor that is passionate to develop your skills and mould you into the business’s next IT Expert.

Employer

RAD GROUP LTD

Address

28 Broad St, Wokingham

London

RG40 1AB

You must have JavaScript enabled to view a map of the location

Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Contact

Oliver Brass

Oliver.brass@balticapprenticeships.com

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jun 2023