Apprentice Account Handler HOWDEN UK GROUP LIMITED

We're looking for someone to support their team to deliver an excellent service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. This might sound like jargon right now, but full training will be provided.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm with 1 hour lunch break

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


  • Works with senior members of the team to agree key priorities so that they can run and plan their workload, ensuring personal and Team objectives are achieved
  • Participates in team meetings as required, reporting on business progress within their area of expertise
  • Manages assigned projects and contributes to other project as required
  • Provides relevant management information to senior managers


  • Understands the specialist sector activities and required insurance covers for a range of Health & Care operations.
  • Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
  • Collates and communicates client requirements to ensure appropriate marketing of the risk
  • Prepares or checks market presentations
  • Liaises with clients and ensures client queries are resolved
  • Plans the most appropriate solution for the client’s demands and needs
  • Takes ownership for data entry, credit control and chasing subjectivities where required
  • Seeks mentorship on all complex and technical issues

Policy, Process and Procedures:

  • Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
  • Maintains appropriate client files, and is responsible for the prompt and accurate production of documentation to best meet client, company and regulatory requirements
  • Adheres to company policies and procedures and obtains vital authorisations at appropriate points in the process

Environment, Clients and Relationships:

  • Builds and maintains strong relationships with colleagues and clients to ensure service delivery meets expectations and is compliant
  • Provides support and assistance to senior colleagues and/or their clients on request
  • Solicits advice and guidance, when appropriate, from their line manager
  • Behaves with all clients fairly and ethically

Personal Development:

  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
  • Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards:

  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Certificate in Insurance (CII)

The programme will consist of the following:

  • Learning and development programme that includes the CertCII (typically IF1, IF2 & I10)
  • Develop the knowledge, skills and behaviours of successful Insurance Practitioners
  • Free CII membership for non-members through the CII Aspire Apprenticeship Programme
  • Includes the CII study books and exam entries
  • Fortnightly workshops for each IF exam from our CII approved trainer
  • All workshops recorded and available on-demand
  • Interactive chat, forums and class note books for real time support and assistance from experienced and qualified insurance professionals
  • Exam tips, tricks, and strategies
  • Regular tutorials and assessments with your dedicated trainer 

What is the expected career progression after this apprenticeship?

  • Further progression opportunities available within the business along with further professional qualifications and development

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
A Level or equivalent 2 or more (Grade Pass) Desired

Things to consider

What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: An international group with independence and people at its heart A home for talent with a unique culture: the biggest small company in the world The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

About the employer

In 1994, three young brokers decided to take their destinies into their own hands and created an insurance broker with independence, employee-ownership and clients’ needs at front of mind. Since then, we have grown into a multinational business, but remained true to the same approach that has won us long-standing clients, some of the best talent in the industry and a few awards for our cabinet. There are two UK regulated businesses currently under the Howden brand; Howden Insurance Brokers Limited and Howden Reinsurance Brokers Limited. The businesses of A-Plan Insurance and Aston Lark are recent additions to Howden and underline our commitment to our home market. Now, our combined UK businesses offer clients, from private individuals to global corporates, a complete spectrum of insurance products and services. The UK businesses now place over £6bn a year on behalf of more than 1.7 million clients, who are served by over 5,000 colleagues in 160 locations across the UK and Ireland.




Avon Street


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Training provider



Paige Waistell

0333 358 3559

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

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