Office Customer Service/Administration Apprentice FIRST STEP SPORTS LIMITED

Working as an Office Customer Service/Administrator for a growing company with exciting plans. We offer a variety of training for the successful candidate giving them the administration skills to support our Training Department. You will be involved in general reception duties, office administration and other duties.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am – 5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    12 Oct 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The specific duties of this post will include, though not be limited to:

  • General reception duties
  • Perform errands to assist with daily functions
  • Maintain office consumables
  • Manage correspondence.
  • Deal with all calls, both externally and internally in a professional manner.
  • Data entry
  • Type up necessary notes and minutes of meetings and distribute to relevant parties.
  • Create agendas and presentations.
  • Update First Step systems and spreadsheets.
  • Make internal and external appointments.
  • Order stationary, office supplies, promotional goods etc.
  • General postage duties
  • Welcome clients/visitors to First Step Sports Group
  • Maintain all databases relative to the position
  • Distribute and maintain resources
  • Maintain positive relationships with all prospective and existing clients and customers
  • Maintain the office, empty bins, close blinds, water plants etc.
  • Participate in events planning and preparation
  • Providing the First Step Sports Development department with administration support
  • Providing the First Step Training department with Administration support
  • Taking Kids Takeover Bookings

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills


GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

First Step Sports Group create a clear pathway to lifelong activity. We have the privileged position of shaping the first sporting experience of our participants. Positive “FIRST STEP” experiences inspire and provide the tools to be active for life.







HU10 6RJ

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Training provider



Julie Curtis

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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