Customer Service Practitioner Apprentice Level 2 ADVANCED CUTTING TOOLS LTD

This is an exciting apprenticeship opportunity within a growing fast-paced team for a motivated individual looking to work within ACT Groups. Our customer service team is an operational team, which receives incoming live chats, calls and email enquiries from customers, suppliers and other internal teams.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jul 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Thursday 08:30-17:00. Friday 08:30-16:30.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    24 Jul 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering questions about a company's products or services. 
  • Processing orders and transactions. 
  • Resolving issues and troubleshooting technical problems. 
  • Delivering information about a company's offers. 
  • Handling customer complaints. 
  • Updating clients on orders. 
  • Collecting and analysing customer feedback. 
  • Provide a standard of service that reflects the company's corporate image.   
  • Ensure customers are attended to with efficient and courteous service. 
  • General clerical duties. 
  • Dealing with deliveries.  
  • Pricing of stock. 
  • Upselling of products and services. 
  • Estimating, pricing and follow up of quotes.
  • Respond quickly and efficiently to all enquiries. 
  • Ensure a positive first impression when being first point of contact. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship, the learners will be trained on-site alongside other employees. The learner will be frequently contacted by their assessor and will be questioned on coursework progression either over Microsoft Teams or face-to-face. Upon completion, the learner will receive a level 2 Customer Service qualifiication.

What is the expected career progression after this apprenticeship?

Strong progression for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Here at ACT Group we believe that the accurate prescription of engineering solutions is everything. We are driven by a single-minded determination to find the best possible engineering solutions for your exact and immediate need. Established over 14 Year ago, ACT Group are the premier engineering solutions provider in the North of England and Ireland. With dedicated divisions in Cutting Tools, Oil and Lubrication, Abrasives and Personal Protection Equipment, including independent experts in their field. ACT Group team has the commitment and momentum to go way beyond the simple provisions of supply to improve your business. ACT Group supports customers in Aerospace, Automotive, Rail, Construction, Chemicals, Defence, General Engineering, Manufacturing, Medical, Oil and Gas, Power Generation and renewables.







NE31 2ES

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Training provider



Ellie Filer


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jul 2023