Customer Service Practitioner Apprentice Level 2 ADVANCED CUTTING TOOLS LTD
This is an exciting apprenticeship opportunity within a growing fast-paced team for a motivated individual looking to work within ACT Groups. Our customer service team is an operational team, which receives incoming live chats, calls and email enquiries from customers, suppliers and other internal teams.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Jul 2023
Apprenticeship summary
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Annual wage
£12,500.00
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Working week
Monday – Thursday 08:30-17:00. Friday 08:30-16:30.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
24 Jul 2023
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Date posted
09 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000161564
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Positions
1 available
What will the apprentice be doing?
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offers.
- Handling customer complaints.
- Updating clients on orders.
- Collecting and analysing customer feedback.
- Provide a standard of service that reflects the company's corporate image.
- Ensure customers are attended to with efficient and courteous service.
- General clerical duties.
- Dealing with deliveries.
- Pricing of stock.
- Upselling of products and services.
- Estimating, pricing and follow up of quotes.
- Respond quickly and efficiently to all enquiries.
- Ensure a positive first impression when being first point of contact.
What training will the apprentice take and what qualification will the apprentice get at the end?
Throughout the apprenticeship, the learners will be trained on-site alongside other employees. The learner will be frequently contacted by their assessor and will be questioned on coursework progression either over Microsoft Teams or face-to-face. Upon completion, the learner will receive a level 2 Customer Service qualifiication.
What is the expected career progression after this apprenticeship?
Strong progression for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
ADVANCED CUTTING TOOLS LTD
https://www.my-act.co.uk/services/
Address
8 APOLLO COURT
KOPPERS WAY
MONKTON BUSINESS PARK SOUTH
NE31 2ES
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Jul 2023