Student Services Apprentice (Level 3 Customer Service Specialist Apprenticeship) University of Essex
We are looking for two enthusiastic people to join our team delivering flagship services to our students. The student information team covers a wide a variety of enquiries across the whole student lifecycle, dealing with queries about documents, accommodation, registration and general information from students via live chat, email and in person.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 16 Jun 2023
Apprenticeship summary
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Annual wage
£20,578.00
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Working week
Monday - Thursday 9.00am - 5.15pm and Friday 9.00am - 5.00pm with 1 hour lunch breaks.
Total hours per week: 36.0
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Expected duration
18 Months
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Possible start date
17 Jul 2023
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Date posted
05 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000161562
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Positions
2 available
What will the apprentice be doing?
The main duties of the post will include:
- Providing a friendly and professional service to students and other enquirers, whether they visit in person, make their enquiry by email or phone, or use online services
- Learning how to advise students on a wide range of matters either resolving their query or providing an accurate referral to a specialist. Advice and information could be given in person, by telephone, or email
- Learning how to investigate a wide range of issues that may be presented in order to assist students to resolve their queries. This could include liaison with colleagues, other departments and offices within the university, for information or assistance
- Recording all student contact accurately using the customer relationship management system and use a range of other databases to investigate and resolve student queries
- Supporting the planning and running of events in the student services hub, including registration
- Contributing to keeping the desk and reception areas tidy, and information areas stocked and up to date.
- To be proactive in maintaining and developing areas of knowledge
- To be proactive in participating in team activities, including positive contribution to team meetings and training sessions
Further duties of the post once initial training has been completed may include:
- Learning how to advise students in matters relating to health and wellbeing
- To contribute to producing and maintaining student information team information resources and documentation
- To be responsible for liaison with one or more specialist areas inside or outside the student services hub to ensure that accurate information is provided and there is effective planning and learning from student queries
- To assist with any other general duties as required by the student information team supervisor
- Any other duties as may be assigned from time to time by the academic registrar or the director of student life or their nominee(s)
What training will the apprentice take and what qualification will the apprentice get at the end?
- The apprentice will be working towards the Customer Service Specialist Level 3 apprenticeship standard
- All delivered within the work place via online training and at Colchester Institute Campus
What is the expected career progression after this apprenticeship?
The Student Information Team offers a comprehensive induction and training package to encourage staff to fulfil their potential. Essential on the job training is supplemented with exposure to a wide variety of teams and further career development opportunities.
Requirements and prospects
Desired skills and personal qualities
Qualifications
A Level or equivalent A levels/level 3 qualifications or work experience (Grade Pass) Essential
Things to consider
About the employer
Employer
University of Essex

About disability confident
https://www.essex.ac.uk/student/advice-and-support
Address
Wivenhoe Park
Colchester
Essex
CO4 3SQ
Training
Training provider
COLCHESTER INSTITUTE
Contact
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 16 Jun 2023