Apprentice Customer Support Analyst MANDATA (MANAGEMENT AND DATA SERVICES) LTD
Our Customer Service Specialist Apprentice acts as a customers 1st point of contact, providing technical support to our clients for our transport management software, timely customer feedback, & supporting the roll-out of new software solutions across the group. Ideally you will have some experience in delivering first-class support to customers.
Closing date: 15 Jun 2023
salary is up to £14,000 per year based on national minimum wage age 18-20 rate
Monday to Friday 9am to 5pm
Total hours per week: 37
Possible start date
01 Jul 2023
04 May 2023
Level 3 (A level)
What will the apprentice be doing?
- Providing first contact technical and email support of our bespoke TMS software
- Communicating with customers regularly with regards to their incident/problem/change request
- Providing timely and accurate customer feedback
- Maintain a high-quality service to our customers
- Managing multiple cases at one time, ensuring case notes are up to date
What training will the apprentice take and what qualification will the apprentice get at the end?
During the level 3 Customer Service Apprenticeship you will be based at our Newcastle Upon Tyne office and will receive ongoing training and support from Mandata Group and Smart Training & Recruitment.
What is the expected career progression after this apprenticeship?
Upon successful completion of the level 3 Customer Service Apprenticeship there could be the opportunity to progress to either our support, implementation, technical or development department.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4) Essential
About the employer
MANDATA (MANAGEMENT AND DATA SERVICES) LTD
QUORUM BUSINESS PARK BENTON
SMART TRAINING AND RECRUITMENT LIMITED
Customer service specialist
Level 3 (A level)
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