Apprentice Customer Support Analyst MANDATA (MANAGEMENT AND DATA SERVICES) LTD

Our Customer Service Specialist Apprentice acts as a customers 1st point of contact, providing technical support to our clients for our transport management software, timely customer feedback, & supporting the roll-out of new software solutions across the group. Ideally you will have some experience in delivering first-class support to customers.

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Closing date: 15 Jun 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

    salary is up to £14,000 per year based on national minimum wage age 18-20 rate

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2023

  • Date posted

    04 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000160780

  • Positions

    2 available

What will the apprentice be doing?

  • Providing first contact technical and email support of our bespoke TMS software
  • Communicating with customers regularly with regards to their incident/problem/change request
  • Providing timely and accurate customer feedback
  • Maintain a high-quality service to our customers
  • Managing multiple cases at one time, ensuring case notes are up to date

What training will the apprentice take and what qualification will the apprentice get at the end?

During the level 3 Customer Service Apprenticeship you will be based at our Newcastle Upon Tyne office and will receive ongoing training and support from Mandata Group and Smart Training & Recruitment.

What is the expected career progression after this apprenticeship?

Upon successful completion of the level 3 Customer Service Apprenticeship there could be the opportunity to progress to either our support, implementation, technical or development department.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Mandata is a transport management software provider focused on delivering best-in-class haulage software to help road transport operators successfully manage and grow their businesses in step with changing market conditions and consumer demand. Founded in 1974, the company has focused exclusively on the road haulage and logistics sectors for over 48 years. With the backing of private equity firm Tenzing, Mandata is on an ambitious journey to expand its footprint across the UK and into Europe.

Employer

MANDATA (MANAGEMENT AND DATA SERVICES) LTD

Address

3RD FLOOR

Q5

QUORUM BUSINESS PARK BENTON

NE12 8BS

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Training

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Contact

Helen

helen.dewhirst@smarttar.co.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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