IT Technician Apprenticeship Giant iTab
We have a fantastic opportunity for anyone hungry to start or continue their IT Career. As a Technician Apprentice, you will gain excellent exposure supporting the Technical Team to build, repair, develop and support their unique range of products & services. The role will involve a mixture of Software and Hardware Development & support.
Closing date: 19 Jun 2023
Apprenticeship summary
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Annual wage
£12,500.00
£12,500 - £14,000 after 3 months based on a positive performance related review. Local Travel Expenses to and from work in London will also be covered as well as any costs for candidates travelling nationally or overseas on business trips.
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Working week
Monday to Friday, 10:00am to 5:30pm with 1/2 hour for lunch Candidate needs to be flexible and work around timing of events with occasional early morning, evening or weekend work for which overtime pay or time in lieu will be given where required.
Total hours per week: 35
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Expected duration
16 Months
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Possible start date
26 Jun 2023
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Date posted
04 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000160562
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Positions
1 available
What will the apprentice be doing?
- Preparing and setting up giant smartphones & tablet equipment of all sizes at exhibitions, events & conferences for clients, travelling and meeting on site with careful client handling - equipment is very niche and expensive
- To provide technical support, answering support queries via phone, email, remote and in-person
- To troubleshoot desktop, system and software problems
- Diagnose and solve hardware or software issues
- To log all calls on the call logging system and maintain full documentation
- Support users specifically in the use and understanding of custom software, bespoke to Digiex (Giant iTab), by providing training and advice
- To install, maintain and support new applications/updates
- To liaise, if necessary, with third party suppliers both hardware & software to resolve issues and assist in the resolution of a client’s request
- When required, configure hardware, PC's and peripherals to meet client’s exact specifications and requirements, including installation and updates of third-party software
What training will the apprentice take and what qualification will the apprentice get at the end?
The classroom training for the IT Solutions Technician Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the Induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.
Modules:
- BCS Level 3 IT Solutions Technician - Methodologies and Principles
- BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
- BCS Level 3 IT Solutions Technician - Security and Legislation
Route specific:
- BCS Level 3 IT Solutions Technician - Software
- BCS Level 3 IT Solutions Technician - Hardware
JBC delivers this apprenticeship over 16-months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following: Level 3 IT Solutions Technician Apprenticeship Certification.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
What is the expected career progression after this apprenticeship?
A full-time role is on offer for the successful apprentice with a great opportunity to be part of the continued global success and growth of this recognised, respected and established business.
The Technical Director started off within the business as an IT Apprentice not too many years ago now, demonstrating that the opportunity for progression and ongoing development is there as a reward for making a valid contribution & hard work.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*- C / 9 - 4) Essential
Things to consider
About the employer
Employer
Giant iTab
Address
Quarter House
Battersea Reach
London
SW18 1GX
Training
Training provider
JBC SKILLS TRAINING LIMITED
Contact
Dulcie Bishop
07387266668
Apprenticeship standard
IT solutions technician
Level 3 (A level)
Before you apply
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