IT Technician Apprenticeship Giant iTab

We have a fantastic opportunity for anyone hungry to start or continue their IT Career. As a Technician Apprentice, you will gain excellent exposure supporting the Technical Team to build, repair, develop and support their unique range of products & services. The role will involve a mixture of Software and Hardware Development & support.

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage

    £12,500.00

    £12,500 - £14,000 after 3 months based on a positive performance related review. Local Travel Expenses to and from work in London will also be covered as well as any costs for candidates travelling nationally or overseas on business trips.

  • Working week

    Monday to Friday, 10:00am to 5:30pm with 1/2 hour for lunch Candidate needs to be flexible and work around timing of events with occasional early morning, evening or weekend work for which overtime pay or time in lieu will be given where required.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    04 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000160562

  • Positions

    1 available

What will the apprentice be doing?

  • Preparing and setting up giant smartphones & tablet equipment of all sizes at exhibitions, events & conferences for clients, travelling and meeting on site with careful client handling - equipment is very niche and expensive
  • To provide technical support, answering support queries via phone, email, remote and in-person
  • To troubleshoot desktop, system and software problems
  • Diagnose and solve hardware or software issues
  • To log all calls on the call logging system and maintain full documentation
  • Support users specifically in the use and understanding of custom software, bespoke to Digiex (Giant iTab), by providing training and advice
  • To install, maintain and support new applications/updates
  • To liaise, if necessary, with third party suppliers both hardware & software to resolve issues and assist in the resolution of a client’s request
  • When required, configure hardware, PC's and peripherals to meet client’s exact specifications and requirements, including installation and updates of third-party software

What training will the apprentice take and what qualification will the apprentice get at the end?

The classroom training for the IT Solutions Technician Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

Modules:

  • BCS Level 3 IT Solutions Technician - Methodologies and Principles
  • BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
  • BCS Level 3 IT Solutions Technician - Security and Legislation

Route specific:

  • BCS Level 3 IT Solutions Technician - Software
  • BCS Level 3 IT Solutions Technician - Hardware

JBC delivers this apprenticeship over 16-months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).

On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following: Level 3 IT Solutions Technician Apprenticeship Certification.

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

What is the expected career progression after this apprenticeship?

A full-time role is on offer for the successful apprentice with a great opportunity to be part of the continued global success and growth of this recognised, respected and established business.

The Technical Director started off within the business as an IT Apprentice not too many years ago now, demonstrating that the opportunity for progression and ongoing development is there as a reward for making a valid contribution & hard work. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience, Physical fitness, Passionate about Technology, Passionate about software, Application development, Well organised, Flexibility, Improvisation, Practical skills, Familiar with Android Software, Confident with a smartphone

Qualifications

GCSE or equivalent English (Grade A*- C / 9 - 4) Essential
GCSE or equivalent Maths (Grade A*- C / 9 - 4) Essential

Things to consider

The successful candidate will need to demonstrate an ability to work alone and as part of a team, be flexible in their approach but well organised in achieving results in a timely manner. The events industry is rewarding but demanding requiring some out of hours work, national & international travel. Driving License and valid Passport are ESSENTIAL.

About the employer

Launched in 2011, Giant iTab is a multi award-winning event-tech and digital solutions company providing giant interactive tablets, touchscreens and smartphones for enhanced digital engagement, based on the success of the hand-held smartphones of today. We have built an international network of partners and resellers to support events and installations all around the world and have received numerous awards and accolades for our products.

Employer

Giant iTab

Address

Quarter House

Battersea Reach

London

SW18 1GX

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Training

Training provider

JBC SKILLS TRAINING LIMITED

Contact

Dulcie Bishop

dulcie.bishop@jbcmail.com

07387266668

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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