Technical Support Customer Service Apprentice TLJ GROUP LIMITED

TLJ Security are looking to recruit a Technical Support Customer Service Apprentice. TLJ Security is a family-owned British company based in Hull, specialising in supplying and installing access control systems in the student accommodation sector, hospitality sector and residential sector.

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Closing date: 25 Jun 2023

Apprenticeship summary

  • Annual wage


    Please note your wage will be paid either weekly or monthly depending on the employer.

  • Working week

    Monday - Friday 9am-5pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Supporting customers with technical issues via telephone and via a PC
  • Supporting TLJ engineers with technical issues via telephone and via a PC
  • Be part of the on-call rota system that covers 24/7
  • Commissioning of software with customers and engineers
  • Customer training regarding software
  • Making registration codes for non pms/on-line customers
  • Completing sales quotes
  • Liaise with suppliers when required
  • Attend training as and when required or requested to do so
  • Attend regular supervisions
  • Any other reasonable request asked of by senior management

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be undertaking the following:

  • Level 2 Customer Service Practitioner
  • Functional Skills in maths, English & IT (if required)
  • Regular training and development to meet the needs of the employer and the apprentice

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience


GCSE or equivalent English and Maths (Grade A*-C / 9-4 GCSE or equivalent) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, you will be contacted by a member of staff to get this booked in. Our recruitment sessions are held at Craven Park Training and Enterprise Centre, Poorhouse Lane, Hull, HU9 5HE so please make sure you can definitely travel to this location before applying.

About the employer

TLJ Group Limited, supplies and installs locks and access control to student accommodation, hotels, caravan industry and Build to rent accommodation.







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Training provider



Courtney Parker

01482 614 157

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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