Administration and Office Support Apprentice HEATING & ASSOCIATED SERVICES LTD

We are looking for a well presented and enthusiastic IT literate individual to join us and assist our busy team offering administration and office support in a fast-paced environment - does this sound like you? This is a fantastic opportunity for the right candidate to earn a salary and gain a level 2 qualification. The role includes taking telephone calls and either raising jobs, passing calls to relevant people or taking messages, word processing, use of spreadsheets and any other duty deemed appropriate to skill level and learning opportunities.

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Closing date: 31 May 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 09:00 to 17:00 (35 hours with an hour for lunch each day)

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To provide day to day administrative & service support to the existing admin teams (helpdesk and finance) and managers as required, tasks to include (but not limited to):

  • Taking telephone calls and either raising jobs, passing calls to relevant people or taking messages etc
  • Data entry (bespoke job management system
  • Data entry/update of client web portals
  • Filing
  • Photocopying
  • Scanning
  • Word processing, use of spreadsheets
  • Any other duty deemed appropriate to skill level and learning opportunities

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Online and 1:1 learning to support self-directed study
  • Customer service practitioner apprenticeship standard
  • Functional skills English and maths (if applicable)
  • Minimum 6 hours off the job training to be agreed upon appointment

What is the expected career progression after this apprenticeship?

  • A permanent position with a salary to match ability and potential

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Good standard of education, Can do attitude, Punctual, Well presented, Not afraid to get involved


GCSE or equivalent English (Grade 4 (C) and above) Desired
GCSE or equivalent Maths (Grade 4 (C) and above) Desired

Things to consider

The role will require a can do aptitude to take on board repetitive but essential tasks as well as a variety of challenging aspects of our administrative workload in a fast paced environment.

About the employer

We are a renowned heating, electrical, ventilation and air conditioning service who install and maintain equipment for a variety of clients across the Greater Midlands and operate 24 hour service.







B47 5PD

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Training provider



Nadia Davies

0121 678 7148

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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