Customer Service Apprentice WE CARE AND REPAIR LTD
Supporting our busy customer service advisors in our Bristol office you will support with administrative tasks like checking inboxes, handling mail, loading work requests and reviewing our scheduling software for our handyperson service to ensure all enquiries are supported and acted upon.
Closing date: 14 Jun 2023
Apprenticeship summary
-
Annual wage
£9,609.60
National minimum wage for apprentice will increase to £5.28 per hour from 1st April.
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
-
Working week
Monday - Friday. Exact hours to be agreed between apprentice and their manager.
Total hours per week: 35.0
-
Expected duration
15 Months
-
Possible start date
26 Jun 2023
-
Date posted
03 May 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000160358
-
Positions
1 available
What will the apprentice be doing?
Supporting our busy customer service advisors in our Bristol office, you will support with administrative tasks like checking inboxes, handling mail, loading work requests and reviewing our scheduling software for our handyperson service.
To ensure all enquiries are supported and acted upon. We hope to develop the role to include many of the key responsibilities of an advisor including checking voice messages left and calling people back to book work and deal with queries.
Other tasks will include:
- Developing a comprehensive knowledge of our complaints procedure including resolving complaints themselves
- Dealing with customers by phone, in writing and face to face
- Use Microsoft office products and smart phones in the laptop to answer and transfer calls
- To work with staff who are fitting telecare and pendant alarms and KeySafes to house-spare keys for carers
- Help us keep on top of our waiting lists; calling people back who have had work referred to us and ensuring this is scheduled
We have a trusted brand and it’s important all employees champion and understand this. We treat others as we would expect to be treated, our patient, understanding and act in the clients interests.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2 Apprenticeship Standard:
- As the successful apprentice you will undertake an apprenticeship in customer services standard to include assessment in skills
- Knowledge and Behaviours of a customer service advisor
- Functional Skills in maths and English (if required and completion of your End Point Assessment)
- During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training
- The apprenticeship will be delivered by South Gloucestershire & Stroud College over 15 months
- You will be required to attend the Filton Campus of SGS College on a block release for your studies and an assessor will visit you out on site
- You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme
What is the expected career progression after this apprenticeship?
- We hope to develop the role once the apprentice has completed their training into a more senior role with more responsibilities
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
Employer
WE CARE AND REPAIR LTD
Address
5 HIDE MARKET
WEST STREET
ST PHILIPS
BS2 0BH
Training
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Contact
Elaine
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.