Customer Service Specialist Apprenticeship Level 3 BRITISH SUGAR PLC

Are you looking to kick-start your career and join a busy Customer Services team? Then look no further, come and join our team at British Sugar where you will provide a high-quality service to our customers and learn, earn and gain an accredited qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2023

Apprenticeship summary

  • Annual wage


    Your salary will be reviewed on an annual basis

  • Working week

    This role will require you to work Monday to Friday Mon-Thurs 8.45am - 5pm, Friday 8.45am - 4.45pm

    Total hours per week: 36.0

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    05 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The role will support the Customer Experience Manager and the Customer Care team in the delivery of the day-to-day customer service. 

You will support on sales administration, process customer complaints, take responsibility for the maintenance of our customer relationship management tools and be actively involved in customer communications, including social media engagement. 

As you develop experience, your role will broaden to include customer service ownership of several accounts.

Key responsibilities will include:

  • Support the Customer Experience Manager with continuous improvements activities in the customer proposition
  • Produce operating procedures in line with customer service guidelines
  • Maintain British Sugar’s service level agreements and review against the customer proposition
  • Active involvement in customer relationship management 
  • Produce customer Key Performance Indicators  
  • Attend customer visits to build  relationships and support the Commercial and Supply Chain functions
  • Account management for a small set of customers to develop advanced customer service skills and to understand different needs and priorities of British Sugar customers
  • Manage administration, reports and customer queries for the department whilst actively reviewing improvement opportunities
  • Producing and running reports for Customer Experience Manager and Customer Care Manager
  • Be actively involved in the delivery of customer service projects
  • Order processing
  • Active involvement in unlocking business opportunities through social media engagement


What training will the apprentice take and what qualification will the apprentice get at the end?

You will follow the Level 3 Customer Services Specialist

Apprenticeship Standard and the Scheme is a minimum of 18 months of on-programme learning plus an End Point Assessment period of 3 months.

You will attend Peterborough College one day per month and work at our Peterborough offices in Samson Place, London Road, Peterborough.  Your learning, development and continuous assessment will be managed by your Line Manager with the support of the training provider, Peterborough College.

Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist Qualification.

What is the expected career progression after this apprenticeship?

Upon successful completion of your apprenticeship there may be further apprenticeship opportunities or a permanent role within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Presentation skills, Number skills, Team working, Initiative, Passionate and Enthusiastic


GCSE or equivalent Maths, English, and a Science (Grade Level 4 or above) Essential

Things to consider

Previous Customer Services experience or working in a customer service centre environment will be helpful but we will support your development and provide you with the skills needed; however, we want people who are passionate, enthusiastic individuals willing to learn. NB the Starting date is dependent upon the successful candidate's availability

About the employer

British Sugar is the sole processor of the UK’s beet sugar crop, working in partnership with over 2,500 growers and our customers to deliver a world-class product. We are the leading producer of sugar for the British and Irish food and beverage markets, processing around eight million tonnes of sugar beet and producing up to 1.2 million tonnes of sugar each year. We create a range of co-products from power generation and bioethanol to animal feed and much more.




British Sugar plc

1 Samson Place

London Road


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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

The application process can be found on the Apprenticeship page of our website.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2023