Level 2 Customer Service Practitioner Apprentice LEARNING INTO EMPLOYMENT ACADEMY LTD

This is an ideal apprenticeship opportunity for individuals seeking a career in Customer Care. You will gain valuable work experience along with a recognised qualification. You will attend to visitors and deal with inquiries on the phone and face to face, supplying information regarding the organisation to the public, clients and customers.

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Closing date: 13 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Full-time - Monday to Friday - 9.00 am - 4.30pm.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answer telephone, screen and direct calls
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering the organisation
  • Direct persons to the correct destination
  • Deal with queries from customers and the public
  • Ensures knowledge of staff movements in and out of organisation.
  • General administrative and clerical support.
  • Prepare letters and documents.
  • Receiving and sorting mail and deliveries.
  • Scheduling appointments.
  • Maintaining the appointment diary either manually or electronically.
  • Organizing meetings.
  • Tidying and maintaining the reception area
  • To provide Records Management Systems support, guidance and training to team members and Budget Holders, where applicable.
  • To understand the need for the development and retention of IT and paper based records to support the Audit trail for public funds.
  • To input to the development of local systems for the purpose of meeting LiEA and external Audit requirements.
  • To understand the context of the Freedom of Information, State Aid and Data Protection Act and the implications of these requirements.


What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Apprenticeship Level 2
  • 20% off-the-job training 
  • End point assessment
  • Maths and English functional skills if required 

What is the expected career progression after this apprenticeship?

  • A full-time position may be offered upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English and math's (Grade A*-C or 4-9) Desired

About the employer

Learning into Employment Academy is an industry leader in E-learning founded in 2004. Offering a wide range of courses in subjects including CSCS, Security, First Aid, Food Hygiene Training and many more. “Business to Business and Individuals.” Our offices are based in Central Birmingham, where we began as a classroom Training provider. We are an accredited Training Centre that works in partnership with a number of awarding bodies, such as, Edexcel, NOCN, Skills First, & SQA, to provide nationally recognized qualifications. Learning Into Employment (LiEA) offers bespoke services for the following sectors; Retail, Care, Hospitality, Security & Construction and our tutors offer a wealth of industry experience.







B12 0QR

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Training provider



Hannah Keeling


01902 864194

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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