Education Apprentice Wye Valley NHS Trust

To provide a high standard of reception duties to support the wider staff at Wye Valley NHS Trust who require support from the Education and Development team and to provide full administrative and clerical support to the Education and Development Centre team in relation to Trust Corporate induction.

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Closing date: 26 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday / 9am – 5pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    05 Jul 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Administrative Responsibilities

·         To act as receptionist and welcome, assist and direct staff members in accessing their appropriate training session in the Education and Development Centre in a courteous, efficient and effective way

·         To support the education team with all administrative processes relating to staff inductions, placement activities and course attendance

·         Provide the Education Administration Manager with administrative support in the facilitation of Corporate induction

·         Ensure the Education and Induction mailbox are closely monitored throughout the day and annotate when tasks have been actioned

·         Liaise with recruitment in booking of full Trust induction for new starters and confirming attendance

·         Chasing DNA’s and appropriately informing of DNA’s in relation to Induction

·         Issuing of Staff ID Badge as part of Corporate induction programme  

·         Sizing and ordering uniforms through use of integra

·         update training forms on ESR, group and book people dependent upon their compliance needs

·         Ensure all answerphone messages are dealt with frequently and in a timely manner

·         Collate and input course registers into ESR in an accurate and timely manner

·         Request, collate and input course feedback in an accurate and timely manner

·         Input mandatory training certificates/competencies into ESR in an accurate and timely manner to enable production of accurate training reports for the Board and managers

·         Ensure rooms are organised in a timely manner ahead of training and left neat and tidy, windows closed and any literature/training material disposed of accordingly

·         Sort EDC post and redirect if necessary

·         Handling difficult situations in a calm and professional manner

·         General reception/administrative duties to include maintenance of spreadsheets, databases, course attendance registers

·         Prioritise own workload and maintain resources efficiently and effectively, ensuring quality within personal limits of competence

·         Managing and ordering of stationery supplies for the department.

·         To be flexible with work pattern and to cover staff shortages due to sickness or annual leave

·         To report as soon as possible all hazards and defects and take appropriate action where applicable

·         Replenish and maintain Education resources/materials in the Centre and on the information stand

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year.

What is the expected career progression after this apprenticeship?

The post holder will network with many staff across the Trust as part of this role.

A full-time role could be offered on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Team working, Flexible and adaptable, Willingness to learn, Willingness to develop


GCSE or equivalent English and Maths (Grade 9-4/A*-C) Essential

Things to consider

A Knowledge of ESR Learning Management System is desired. This vacancy could close sooner if a suitable candidate is found.

About the employer

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust. Located on the border with Wales in the shadow of the black mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Our values – Care, Accountability, Respect, and Excellence – are at the heart of all we do. We believe in providing the right care in the right place at the right time… all the time.


Wye Valley NHS Trust


County Hospital

27 Union Walk



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Training provider



Hayley Grismond

01432 377010

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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