Customer Service & Office Administrator Apprentice LINK LEARNING LTD

We are looking for a dynamic individual to fulfil a variety of roles. The successful candidate will assist in the organisation and delivery of art activities in schools and community settings, as well as providing office support and customer service for our extended network of Creative Practitioners providing instrument tuition in schools.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 09.00am to 04.00pm (with a 1-hour unpaid lunch break)

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    03 Oct 2023

  • Date posted

    05 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Making and receiving telephone calls – speaking with contacts within schools and community settings
  • Handling general customer enquiries by phone and email
  • Sending and replying to emails to customers and colleagues
  • Sending text messages where required to customers
  • Preparing materials for art workshops
  • Assisting with the preparation of timetables for music tuition in schools
  • Assisting with the preparation of materials for the after-school activities
  • Other general administrative and customer service duties as required to support the team

The Person:

  • Well-organised
  • Can work well as part of a team as well as independently
  • Positive and professional
  • Punctual
  • Willing and keen to learn
  • Motivated

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful candidate will study a Customer Service Practitioner Level 2 Apprenticeship Standard
  • This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace

What is the expected career progression after this apprenticeship?

  • Possible progression opportunities for the right candidate following the Apprenticeship

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Patience


GCSE or equivalent Maths And English (Grade 4) Desired

About the employer

Link Learning is an award winning creative arts organisation that encourages creativity in young people through a range of accessible educational workshops, community projects, music therapy sessions and instrument tuition. We have a small team of six full time staff members and a large extended network of Creative Practitioners. We are a fast-growing organisation looking to provide opportunities for driven, talented young people or those who may not have formal qualifications at this stage of their careers and build a team that can help us continue to grow.




3 Concourse Way

Electric Works


S1 2BJ

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Training provider



Kerry Cook

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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