Customer Service Parts Advisor Apprenticeship -Carlisle FLEET FACTORS LIMITED

Working in an approved office environment, An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 31 Jul 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm. May include some Saturday's. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    05 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000159853

  • Positions

    2 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT.

A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An apprentice’s training includes:

  • Industry recognised Level 2 Customer Service Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Fleet Factors is one of the largest independent wholesalers for vehicle parts, refinish products, and PPE in the UK. The company was founded in Teesside in November 1975 as a family-run business, over the years we have expanded into one of the largest independent wholesalers for vehicle parts, acquiring several independent companies over the years. We have 28 depots across the country from the Highlands of Scotland down to Poole, in the Southern region of England, with our Head Office located in Middlesborough. We have hundreds of devoted employees including Parts Advisors, Van Drivers, Store Persons and at least one apprentice in each of our major depot locations.

Employer

FLEET FACTORS LIMITED

Address

Kingstown Broadway

Carlisle

Cumbria

CA3 0HA

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Training

Training provider

SKILLNET LIMITED

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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