Business and Customer Administration Apprentice CAMIRA FABRICS LIMITED (iinouiio)
This is an amazing opportunity to learn and gain an accredited Customer Practitioner qualification whilst in paid employment. You will join an ambitious team at an exciting stage in their development with the potential to share in their success. The role is based upon developing and maintaining administration systems, but in a busy mill setting.
Closing date: 30 Jun 2023
7.30am – 3:30pm, days to be confirmed.
Total hours per week: 37.5
Possible start date
03 Jul 2023
02 May 2023
Level 2 (GCSE)
What will the apprentice be doing?
Examples of your tasks will include (but not limited to) administration duties such as:
- Recording materials in bound and out bound
- Stock control and leading on stock audits
- Recording other data such as running times, water usage and residual waste from processing
- Producing delivery notes and liaising with accounts on invoicing and financial performance
- Maintaining records for management systems such as ISO 9001 (quality and ISO 40001 Environmental Management)
- Liaising with shippers, suppliers and customers
- Liaising across the Camira group
- Posting on (iinouiio) social media platforms such as Instagram, Facebook, YouTube etc
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
Complete all required assignments with regards to your apprenticeship by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required.
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.
Although you may be required to work at a number of sites, you will be mostly based within the ‘Camira Yarns’ site in Birkby, Huddersfield
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is 12 to 15 months.
The standard covers the following:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Product and service knowledge
Dealing with customer conflict and challenge
Attention to detail
Being open to feedback
Equality - treating all customers as individuals
Presentation - dress code, professional language
“Right first time”
You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.
The duration is 15 months.
You will complete an End Point Assessment; this will involve the following:
You are given time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship.
The study day is a Wednesday.
What is the expected career progression after this apprenticeship?
If successful, you will be joining the Camira Group, with a special focus on iinouiio. Together, they are leading the way with wool recycling for contract interior furnishings and transport fabrics in the UK. You would join this exciting collaboration during this early stage and could become the leading administration expert with iinouiio’s systems, in harmony with Camira’s own systems. As such, opportunities for promotion are likely to emerge as the iinouiio team grows and becomes increasingly important to Camira’s story and products.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
CAMIRA FABRICS LIMITED (iinouiio)
Customer service practitioner
Level 2 (GCSE)
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