Business and Customer Administration Apprentice CAMIRA FABRICS LIMITED (iinouiio)

This is an amazing opportunity to learn and gain an accredited Customer Practitioner qualification whilst in paid employment. You will join an ambitious team at an exciting stage in their development with the potential to share in their success. The role is based upon developing and maintaining administration systems, but in a busy mill setting.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    7.30am – 3:30pm, days to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    02 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Examples of your tasks will include (but not limited to) administration duties such as:

  • Recording materials in bound and out bound
  • Stock control and leading on stock audits
  • Recording other data such as running times, water usage and residual waste from processing
  • Producing delivery notes and liaising with accounts on invoicing and financial performance
  • Maintaining records for management systems such as ISO 9001 (quality and ISO 40001 Environmental Management)
  • Liaising with shippers, suppliers and customers
  • Liaising across the Camira group
  • Posting on (iinouiio) social media platforms such as Instagram, Facebook, YouTube etc


As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.

Complete all required assignments with regards to your apprenticeship by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme.

Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required. 

Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality. 


Although you may be required to work at a number of sites, you will be mostly based within the ‘Camira Yarns’ site in Birkby, Huddersfield

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is 12 to 15 months.

The standard covers the following:



Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge



Interpersonal skills
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Attention to detail



Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
“Right first time”

You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.

The duration is 15 months.

You will complete an End Point Assessment; this will involve the following:

Practical Observation
Professional Discussion

You are given time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship.

The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

If successful, you will be joining the Camira Group, with a special focus on iinouiio. Together, they are leading the way with wool recycling for contract interior furnishings and transport fabrics in the UK. You would join this exciting collaboration during this early stage and could become the leading administration expert with iinouiio’s systems, in harmony with Camira’s own systems. As such, opportunities for promotion are likely to emerge as the iinouiio team grows and becomes increasingly important to Camira’s story and products.

Requirements and prospects

Desired skills and personal qualities

IT skills, Administrative skills, Team working, Initiative, Social media skills, Professional


GCSE or equivalent Maths and English (Grade 4/C or above) Essential

Things to consider

You will have practical opportunity to learn and experience the secrets of this craft. You will be involved with the resurgence of an industry that revolutionised woollen manufacturing over two centuries ago, yet has more significance than ever in terms of protecting the world’s resources and, therefore, its environmental impact. After initial application, please contact Nichola Barnes to discuss the next stage on 07788 39 00 25

About the employer

If you are interested in sustainability and the circular economy within textiles and fashion, including learning some of the traditional (almost) lost heritage techniques and skills in this 200-year-old craft, there is nowhere else in the UK to compare with iinouiio at Camira. In 2022, iinouiio joined forces with Camira Fabrics, installing their new mechanical textile recycling facility within Camira Yarns. This is the only facility of its kind in the UK. Camira Fabrics is a global business, employing over 600 people, producing fabrics ‘for spaces and places from offices to universities, hotels to hospitals, for buses to trains’. To add to many of Camira’s sustainability initiatives, in March 2022 Camira acquired 51% of IINOUIIO Ltd, including a new textile recycling facility, which was installed at Camira Yarns at Birkby, Huddersfield in August 2022. In February 2023, Camira launched a new range of fabrics (called ‘Revolution’) at the Stockholm Furniture Fair intended for the contract interior furnishings market. This new collection consists of Camira’s waste yarn recycled by iinouiio. Secondly, iinouiio helps other UK textile manufacturers to repurpose their wool and cashmere waste into beautiful new yarns and fabrics and, thirdly, we create our own range of iinouiio knitting yarns and woven fabrics. Finally, iinouiio offer the service of an R&D centre for mechanically recycling wool and cashmere.




Bay Hall

Common Road



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Training provider



Nichola Barnes


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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