Credit Control Administrator Apprentice B-hive Property Solutions

An excellent first step into the Finance industry. The role includes issuing demand collections by letter, email and phone in an organised and structured way, ensuring overdue debts are followed up regularly, problem accounts are escalated for review and action, documenting all disputes or queries and directing to business contacts for resolution.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.30pm with a 1 hour (unpaid) lunch break.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties and Responsibilities:

  • To issue demand collections by letter, email and telephone in an organised and structured way as outlined by your line manager
  • Ensure overdue debts are followed up regularly and problem accounts are escalated for review and or for further action
  • Document all disputes or queries and where appropriate direct to the business contacts for resolution
  • To ensure all disputes and queries are regularly followed up and where necessary escalate to your line manager for further action where no progress is being achieved
  • Create weekly and monthly reports of overdue debt and accurately update daily for payment receipts
  • Creating and upholding payment procedures and policies that ensure timely payment
  • Reviewing and updating arrears tracking on PMS daily
  • Reviewing all notes and other records on PMS when final reminders are due
  • Monitoring all standing orders / direct debits and payment agreements
  • Raising and billing all fees and add to correct registers
  • Assist your line manager in reconciling accounts
  • Providing general administrative support to finance team
  • Proactively chase aged and current debt via email and telephone to help achieve both individual and team cash targets
  • With your line manager monitor and manage aged debt to reduce overdue amounts
  • Allocation of cash received to relevant customer accounts
  • Support your line manager in assessing credit position of current debtors - assessing if any accounts on stop can be released
  • Customer and internal stakeholder query resolution
  • Record and maintain accurate audit trail on all accounts
    Issuing statements and copy invoices as required
  • Collating data for any debts referred for legal action as required
    Actively supporting process improvement
  • Build and manage relationships with the customer base
  • Responding to client queries

What training will the apprentice take and what qualification will the apprentice get at the end?


Every employee gets access to our online training platform. This is where we host our standard induction programmes and compliance-based training. Also used for soft skill development and MS office training.

We have set development programmes for those that progress through management with us and also, we sponsor industry relevant qualifications.

We also run many soft skills training courses to support staff and their development.

Apprenticeship Programme.
Business Administrator Level: 3.
Duration: 15 months.
Course Type: Apprenticeship Standard.

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.

Units Covered:

The apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

  • Core Business and Administration
  • Managing Self and Personal Skills
  • Using Resources and Achieving Results


After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.

After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.

End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met. 

Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

Functional Skills:

Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A - C or equivalents in English and Maths).

What is the expected career progression after this apprenticeship?

We are always looking for individuals that we can develop within our finance functions. Those that show the right working ethos and aptitude for finance have the opportunity to develop and transition into a variety of roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Sound decision making


GCSE or equivalent English (Grade A - E / 3 - 9*) Essential
GCSE or equivalent Maths (Grade A - E / 3 - 9*) Essential

Things to consider

Enhanced holiday (25 days + 8 Days BH). ½ Day extra holiday on your birthday. AE Pension. Free eye tests & contribution to glasses. Annual professional membership sponsorship. Learning and development. Employee assistance programme. Perks and discounts. Long service awards.

About the employer

"Through excellent personal customer service, we aim to be the leading independent professional property services company within the management sector." We are a leading property management company with over 50 years’ experience and are committed to ensuring your home is handled with care and respect. With a varied portfolio of developments and with over 20 offices in the Vegner Group positioned conveniently around the UK, you are never far away from a local property manager.


B-hive Property Solutions


Stonemead House

95 London Road



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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2023