Endoscopy Administrative Coordinator Apprentice The Royal Marsden NHS Foundation Trust
The principal role of the endoscopy administrator is to work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, whilst managing other essential duties. Tasks include providing administrative and clerical support to the Endoscopy team and providing customer care for NHS & Private RMH patients.
Closing date: 19 Jun 2023
Apprenticeship summary
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Annual wage
£28,057.00
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Working week
37.5 hrs per week Core hours are Monday to Friday; 9:00am- 17:00pm 8:00am- 16:00pm or 8:30am- 16:30pm shifts are optional
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
26 Jun 2023
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Date posted
03 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000159418
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Positions
1 available
What will the apprentice be doing?
Lead in the reception of patients to the Endoscopy Suite while being supported by the rest of the Endoscopy Team.
Ensure efficient administration of all aspects of patient referral, admissions, discharge and bookings in Endoscopy in liaison with endoscopy suite ward nursing staff.
To maintain a booking system for admission and discharge of Endoscopy patients to the ward/department/home.
Manage the waiting list system to support the management team in delivering the endoscopy service within mandated timeframe and rules, in accordance with current best practice.
To provide administrative and clerical support to the rest of the Endoscopy team as required.
To be flexible in the approach to the delivery of administrative services in the unit and provide cover for any areas specified (ward/clinic)
Patient/customer care (both direct and indirect) for NHS and Private RMH Patients.
Reception of patients.
Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse.
To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care.
Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively.
To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport arrangements are in place for the patient/client.
Maintenance of all computerised patient administration systems.
Using the electronic purchasing system (SBS) the administrator will maintain the departmental stationery stock and will be responsible for ordering a wide range of theatre consumables on the instruction of senior nursing staff.
To ensure that telephone enquiries are dealt with in a sensitive and polite manner.
In conjunction with the wider Endoscopy Team, be responsible for the maintenance of clean and tidy clinical areas, and maintain a safe, pleasant environment.
Be aware of and adhere to the Trust Policies and Procedures.
Be aware of and adhere to Local Policies and Procedures.
Creating and printing reports on Endobase for Consultants/Matron/Service Manager to provide evidence for audits/JAG accreditation etc.
Collecting and taking post to the post room as required (minimum once a day).
Participate in the Trust’s appraisal and personal development plan schemes by meeting with the manager at least annually.
Assist with the supervision and teaching ward clerks and clinic administrators.
Demonstrate a courteous and helpful approach to patients, relatives and visitors in the clinical area within their own capabilities.
Carry out assigned clerical tasks as directed.
Participate fully as a team member, sharing knowledge and information and supporting colleagues, to promote a cohesive department team and the achievement of team objectives.
Use data, which will contribute to the improvement of patient care.
Manage the waiting list and booking systems as outlined in the standard operating procedures.
Undertake relevant training for electronic information systems in place and under development.
To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies.
To undertake any other duties commensurate with the grade as requested.
Provide cross cover support to the Theatres Administrative team as and when required, covering main duties.
The role is primarily based in Sutton but 4 weeks training will be undertaken in Chelsea.
What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administration Level 3.
All training & learning will be delivered on site.
What is the expected career progression after this apprenticeship?
Successful candidate will be provided with the opportunity to complete a fully certified Advanced Apprenticeship in Business Administration.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
The Royal Marsden NHS Foundation Trust
https://www.royalmarsden.nhs.uk/
Address
The Royal Marsden NHS Foundation Trust
Oak Cancer Centre
Downs Road
SM2 5PT
Training
Training provider
SKILLS TRAINING UK LIMITED
Contact
Josh Morgan
joshmorgan@skillstraininguk.com
01922 660546
Apprenticeship standard
Business administrator
Level 3 (A level)
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