Endoscopy Administrative Coordinator Apprentice The Royal Marsden NHS Foundation Trust

The principal role of the endoscopy administrator is to work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, whilst managing other essential duties. Tasks include providing administrative and clerical support to the Endoscopy team and providing customer care for NHS & Private RMH patients.

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hrs per week Core hours are Monday to Friday; 9:00am- 17:00pm 8:00am- 16:00pm or 8:30am- 16:30pm shifts are optional

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Lead in the reception of patients to the Endoscopy Suite while being supported by the rest of the Endoscopy Team.

Ensure efficient administration of all aspects of patient referral, admissions, discharge and bookings in Endoscopy in liaison with endoscopy suite ward nursing staff.

To maintain a booking system for admission and discharge of Endoscopy patients to the ward/department/home.

Manage the waiting list system to support the management team in delivering the endoscopy service within mandated timeframe and rules, in accordance with current best practice.

To provide administrative and clerical support to the rest of the Endoscopy team as required. 

To be flexible in the approach to the delivery of administrative services in the unit and provide cover for any areas specified (ward/clinic) 

Patient/customer care (both direct and indirect) for NHS and Private RMH Patients.

Reception of patients.

Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse.

To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care.

Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively.

To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport arrangements are in place for the patient/client.

Maintenance of all computerised patient administration systems.

Using the electronic purchasing system (SBS) the administrator will maintain the departmental stationery stock and will be responsible for ordering a wide range of theatre consumables on the instruction of senior nursing staff.

To ensure that telephone enquiries are dealt with in a sensitive and polite manner.

In conjunction with the wider Endoscopy Team, be responsible for the maintenance of clean and tidy clinical areas, and maintain a safe, pleasant environment.

Be aware of and adhere to the Trust Policies and Procedures.

Be aware of and adhere to Local Policies and Procedures.

Creating and printing reports on Endobase for Consultants/Matron/Service Manager to provide    evidence for audits/JAG accreditation etc.

Collecting and taking post to the post room as required (minimum once a day).

Participate in the Trust’s appraisal and personal development plan schemes by meeting with the manager at least annually. 

Assist with the supervision and teaching ward clerks and clinic administrators.

Demonstrate a courteous and helpful approach to patients, relatives and visitors in the clinical area within their own capabilities.

Carry out assigned clerical tasks as directed.

Participate fully as a team member, sharing knowledge and information and supporting colleagues, to promote a cohesive department team and the achievement of team objectives.

Use data, which will contribute to the improvement of patient care. 

Manage the waiting list and booking systems as outlined in the standard operating procedures.

Undertake relevant training for electronic information systems in place and under development.  

To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies.

To undertake any other duties commensurate with the grade as requested.

Provide cross cover support to the Theatres Administrative team as and when required, covering main duties.

The role is primarily based in Sutton but 4 weeks training will be undertaken in Chelsea.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3. 

All training & learning will be delivered on site.

What is the expected career progression after this apprenticeship?

Successful candidate will be provided with the opportunity to complete a fully certified Advanced Apprenticeship in Business Administration.

Requirements and prospects

Desired skills and personal qualities

Self motivated, Proactive approach, Problem solving, Ability to work to deadlines, Good attention to detail, Empathetic, Strive for excellence, Confident and presentable, Awareness of confidentiality, Computer literate, Excellent customer care, Good communication skills, Good team working, Good organisational skills, Good interpersonal skills


GCSE or equivalent English and Maths (Grade 4 or above) Essential

Things to consider

Start date - as soon as possible following pre-employment checks. The job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. The post holder has personal responsibility for safety as outlined in the Trust’s safety policy and the Health and Safety at Work Act 1974. Responsibilities in respect of data protection you should contact the Trust’s Data Protection Officer.

About the employer

The Royal Marsden NHS Foundation Trust is the world's first hospital dedicated to cancer diagnosis, treatment, research and education. Today, the Trust is a world-leading cancer centre specialising in diagnosis, treatment, care, education and research. Together with our academic partner, The Institute of Cancer Research (ICR), The Royal Marsden is the largest and most comprehensive cancer centre in Europe, treating over 50,000 NHS and private patients every year. It is a centre of excellence with an international reputation for ground-breaking research and pioneering the very latest in cancer treatments and technologies, as well as specialising in cancer diagnosis and education. The Trust has two hospitals: one in Chelsea, London, and another in Sutton, Surrey with dedicated units for all cancer types and provides care during diagnosis, treatment and beyond, and has specialist paediatric facilities for children and young people. 1. The Royal Marsden is shaped by a distinct set of values that define what we are and how we behave.


The Royal Marsden NHS Foundation Trust


The Royal Marsden NHS Foundation Trust

Oak Cancer Centre

Downs Road


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Training provider



Josh Morgan


01922 660546

Apprenticeship standard

Business administrator

Level 3 (A level)

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